Tilo Böhmann

TL;DR: In this article, the actor engagement is defined as both the actor's disposition to engage and the activity of engaging in an interactive process of resource integration within a service ecosystem, which leads to identifying research issues for actors, engagement platforms, actor disposition, engagement properties and resource integration patterns.

TL;DR: The convergence of the so-called SMAC technologies – social, mobile, analytics, and cloud computing – has led to an unprecedented wave of digitalization that is currently fueling innovation in business and society.

TL;DR: The paper sees that a manager should be aware of the objectives and business processes of the organizational unit and chooses the knowledge management strategy and Objective in accordance to the business strategy and objective and enhances understanding about the influence of organizational environment factors on the success of knowledge management initiatives.

TL;DR: As an integrative discipline, IS is in a unique position to spearhead the efforts in advancing the architecture, interaction, and resource base of service systems with evidence-based design.

TL;DR: The paper presents a representation for service business models that fails to capture essential aspects of service, such as co-creation, and applies and compares the Business Model Canvas as well as the Service Business model Canvas.