Showing papers by "William J. Doll published in 2011"
TL;DR: In this paper, the authors identify critical knowledge sharing components that enhance the extent of strategic fit that in turn improves the success of product development efforts and show that strategic fit is associated with greater knowledge sharing and enhance product development outcomes in both small and large firms as well as diverse regions (i.e., USA, Canada and Spain).
68 citations
TL;DR: Results suggest that engaging in knowledge creation enhances an individual's task knowledge through the practices of sharing and applying knowledge, and that knowledge sharing and application enhance operational knowledge indirectly through changes in conceptual and contextual knowledge.
Abstract: Organizational level studies of knowledge management have been hampered by the lack of measures of individual level knowledge management practices and outcomes that can be used as success criteria to determine whether, or to what degree, specific organizational knowledge management practices enhance individual knowledge creation, sharing, and application at the individual level. This paper explores how the knowledge management practices of individuals are related to the task knowledge they use to complete their work processes. The measures presented can be used as one way to evaluate the success of organizational knowledge management practices. Specifically, the paper explores the individual practices of knowledge creation, knowledge sharing, and knowledge application and how these practices are related to the task knowledge conceptual, contextual, and operational knowledge of individuals. A model of the relationships among knowledge management practices and task knowledge components is proposed and tested. Structural equation modeling is used. Results suggest that engaging in knowledge creation enhances an individual's task knowledge through the practices of sharing and applying knowledge. Knowledge sharing and application enhance operational knowledge indirectly through changes in conceptual and contextual knowledge.
19 citations
TL;DR: It is argued that information systems facilitate the generation of new product and process design ideas by providing richer feedback, creating shorter learning cycles, and enabling engineers to try a variety of new ideas more easily.
Abstract: The success of engineering work depends on the ability of individuals to improvise in response to emerging challenges and opportunities Kappel & Rubenstein, 1999. Building on experiential learning theory Eisenhardt & Tabrizi 1995; Kolb, 1984 and improvisation theory Miner, Bassoff, & Moorman, 2001, this authors argue that information systems facilitate the generation of new product and process design ideas by providing richer feedback, creating shorter learning cycles, and enabling engineers to try a variety of new ideas more easily. An empirical research model of the antecedents of improvisation in IT-enabled engineering work is proposed. This model is examined using a sample of 208 individuals engaged in computer-intensive engineering design work. The multiple regression results suggest that software capability, autonomy, problem solving/decision support usage, system use for work planning, and length of use explain the extent of new product and process ideas that are generated. The practical and theoretical implications of these findings are discussed.
14 citations
01 Jan 2011
TL;DR: In this paper, a model of the interrelationships among individual level knowledge management success measures (outcomes) including conceptual, contextual and operational knowledge, innovation, and performance is proposed.
Abstract: Extant literature has mostly focused on defining knowledge management success at an organizational or project level. The literature lacks a framework for measuring knowledge management success at the individual level. From a cultural perspective of knowledge management, individual knowledge, innovation and performance make organizations more productive. This research proposes a model of the interrelationships among individual level knowledge management success measures (outcomes) including conceptual, contextual and operational knowledge, innovation, and performance. The model is tested using a sample of 252 individuals engaged in managerial and professional knowledge work. The results suggest that conceptual knowledge enhances operational and contextual knowledge. Contextual knowledge also improves operational knowledge. Contextual knowledge is the key predictor of innovations that, along with operational knowledge, enhance work performance. The results provide a model (tool) for defining and measuring knowledge management success at the individual level. The implications of this success measurement tool for future empirical studies of organizational culture are discussed.
2 citations
01 Jan 2011
TL;DR: In this paper, the authors provide a model of interrelationships among individual level knowledge management success measures which include conceptual knowledge, contextual knowledge, operational knowledge, innovation, and performance, based on data collected from managerial and professional knowledge workers.
Abstract: Success of organizational level knowledge management initiatives depends on how effectively individuals implementing these initiatives use their knowledge to bring about outcomes that add value in their work. To facilitate assessment of individual level outcomes in the knowledge management context, this research provides a model of interrelationships among individual level knowledge management success measures which include conceptual knowledge, contextual knowledge, operational knowledge, innovation, and performance. The model was tested using structural equation modeling based on data collected from managerial and professional knowledge workers. The results suggest that conceptual knowledge enhances operational and contextual knowledge. Contextual knowledge improves operational knowledge and is also a key predictor of innovations. The innovativeness of an individual’s work along with operational knowledge enhances work performance. The results support the proposed model. This model can potentially be used for measuring knowledge management success at the individual level. DOI: 10.4018/978-1-60566-709-6.ch007
2 citations