Hospitality Review 

About: Hospitality Review is an academic journal. The journal publishes majorly in the area(s): Hospitality industry & Hospitality. It has an ISSN identifier of 0739-7011. Over the lifetime, 528 publications have been published receiving 2672 citations. The journal is also known as: F I U Hospitality and Tourism Review.

Recruitment, Selection and Retention of Managers In the Hotel and Restaurant Industry

Abstract: The recruitment, selection, and retention of competent, reliable, and motivated managers has been the cornerstone of any successful organization. This is generally a complex assignment due to the subjectivity involved in determining what traits are needed to make a good manager. In order to determine the status of the hospitality industry with regard to managerial concerns, leaders in the hotel and restaurant industry were surveyed on these issues.

Are Consumers Ready for Mobile Payment? An Examination of Consumer Acceptance of Mobile Payment Technology in Restaurant Industry

Abstract: As an emerging payment method, mobile payment technology is perceived to be a secure and effective substitute of traditional debit/credit card payment. Although several reports and scholars claimed that mobile payment technology would become a major future payment method, consumers rather caught on this trend slowly, and little is known about key determinants of consumers’ acceptance of mobile payment. To close that gap, the current study extended the classic Technology Acceptance Model by adding four additional predictors that are relevant to hospitality industry. The study results suggested that compatibility with lifestyle was the strongest predictor of consumers’ intention to adopt mobile payment technology in restaurants, followed by perceived usefulness, subjective norm, security, and previous experience with mobile payment. Important theoretical and practical implications were provided based on our findings.

Pricing in the Hospitality Industry: An Implicit Markets Approach

Abstract: The authors apply economic theory to an analysis of industry pricing. Data from a cross-section of San Francisco hotels is used to estimate the implicit prices of common hotel amenities, and a procedure for using these prices to estimate consumer demands for the attributes is outlined. The authors then suggest implications for hotel decision makers. While the results presented here should not be generalized to other markets, the methodology is easily adapted to other geographic areas.

The Effects of Job Satisfaction, Organizational Commitment, Organizational Citizenship Behavior on Turnover Intentions

Abstract: The current study investigated the effects of job satisfaction and organizational commitment on organizational citizenship behavior and turnover intentions. The study also examined the effect of organizational citizenship behavior on turnover intentions. Frontline employees working in five-star hotels in North Cyprus were selected as a sample. The result of multiple regression analyses revealed that job satisfaction is positively related to organizational citizenship behavior and negatively related to turnover intentions. Affective organizational commitment was found to be positively related to organizational citizenship behavior. However, the study found no significant relationship between organizational commitment and turnover intentions. Furthermore, organizational citizenship behavior was negatively associated with turnover intentions. The study provides discussion and avenues for future research.

Website Performance: Hong Kong Hotels

Abstract: This research examines the performance of Hong Kong hotel websites in terms of information quality, and compares the performance among different hotel categories. Different from exsisting theoretical studies analyzing hotel websites, this research incorporates the perceptions of hotel guests and practitioners in the evaluation development process. Empirical results reveal that significant differences exist in the performance scores of luxury, mid-priced, and economy hotels. The authors also discuss implications for hotel industry practitioners and policymakers. This article is available in Hospitality Review: http://digitalcommons.fiu.edu/hospitalityreview/vol21/iss1/4 Website performance: Hong Kong hotels by Rob Law and Tony Chung This reseamh examines the performance of Hong Kong hotel wehsites in terms of information quahR and compares the performance among different hotel categories. Different from existing lheoretical s t uck analyzing hotel websites, this research incorporates the perceptions of hotel guests andpmc1it;oners in the evaluation development process. Empirical results reveal that significant differences exist in the performance swres of luxury, midpriwd, and economy hotels. The authors also discuss ~rnplications lor hotel industry practitioners and polrcymakers. t present, the hotel industry makes heavy use of the A World Wide Web for electronic commerce. In general, hoteliers hold a positive view toward bookings on the web because they perceive it as serving as a low-cost distribution channel, which has a significant effect on both businesses and consumers.' The distinctiveness of the web lies in the fact that it offers highspeed global data transfening, high levels of interaction, and the possibility of direct links to database and reservation systems, all without any limitations in locations, time zones, or computer platforms. These unprecedented advantages benefit a hotel's business. When potential consumers browse the web, the company has a chance to extend its marketing reach to the global marketplace, supplementing traditional distribution channels. Van Hoof, et al., conducted a study with hotel managers in Queensland, Australia, about their use and perceptions of the Internet. The research indicated that the managers perceived the Internet to be very important to the future of the accommodation industry. However, Internet use in the form of e-mail and the web is still limited.2 Morrison, et al., presented a similar argument, stating that many small hotels are definitely not realizing all advantages of the Internet? In a study ofthe websites of 30 small travel agencies in the Netherlands, van der Pijl stated: "Although almost aU site owners