Showing papers in "International Journal of Internet Manufacturing and Services in 2009"
TL;DR: In this article, the authors present an overview of the industrial product-service system (IPS) thorough literature review and present a new representation for the competitive IPS in terms of 3D space for successful business.
Abstract: In present economic development, the investment manufacturing companies are transforming to integrated product and service based companies for better value proposition, revenue generation opportunities and sustainable customer value. The context of this review is limited to business-to-business market and investment goods based industries. The present paper gives an understanding of the fundamentals of industrial product-service system (IPS²) thorough literature review. A new representation for the competitive IPS² in terms of 3-D space for successful business is presented. Various drivers for the IPS² are identified along with the desired results of any IPS². A new comprehensive framework has been explained for a competitive IPS² with sustainable customer value as the outcome. A need for future research and challenges posed by IPS² are pointed out from the research findings.
101 citations
TL;DR: In this article, the authors discuss some empirical results obtained from designing services at a manufacturer, who had implemented information-communication networks to their customers and adopted a structured method to design services.
Abstract: Knowledge in practice on how to design offerings of services and products effectively and efficiently is demanded in manufacturing industries. This article discusses some empirical results obtained from designing services at a manufacturer, who had implemented information-communication networks to their customers and adopted a structured method to design services. It demonstrates that the method worked for a real-scaled problem to generate several effective solutions with input of approximately five person-months. This is contributed largely by the technique addressing customer value through extension of quality function deployment. Simultaneously, it is pointed out that special efforts are needed to prepare the ontology used to describe the model.
51 citations
TL;DR: In this article, the authors discuss how to successfully meet increasingly diverse customer needs through customisation, which could be beachieved through customization, and elucidates how to find the best solution for each customer.
Abstract: Manufacturing companies face many challenges today, one of theseis how to successfully meet increasingly diverse customer needs. This could beachieved through customisation. This paper elucidates h ...
25 citations
TL;DR: In this article, a state-of-the-art review on maintenance design is conducted and then a methodology and tools for effect predictive maintenance service design are presented for closed-loop product life cycle management, and factory energy management.
Abstract: Maintenance has always been considered as a service required during the middle-of-life period of a product in order to sustain its working condition and to extend its functional life. The ongoing evolution of products into more complex systems, the increase in customer expectations, the abundance of data available for, and the increase of computational abilities in, products have lead to the realisation that maintenance is no longer an aftermarket service needed for product functionality but rather an inherent service function of the product. This paper addresses how maintenance can be transformed from pure 'strategies' into 'a service function'. A state-of-the-art review on maintenance design is conducted and then a methodology and tools for effect predictive maintenance service design are presented. Two applications in the areas of closed-loop product life cycle management, and factory energy management, are discussed.
21 citations
TL;DR: A conceptual architecture to implement a service-oriented manufacturing system which uses the service- oriented machining is put forward and a simple case study shows the methods mentioned in the paper is feasible and reasonable.
Abstract: Service-oriented machining powered with industrial product service systems in workshop level is a quite new research topic. To clarify its real mechanism hidden, four phenomena of running the service-oriented machining are firstly analysed. And then a conceptual architecture to implement a service-oriented manufacturing system which uses the service-oriented machining is put forward. A simple case study shows the methods mentioned in the paper is feasible and reasonable.
9 citations
TL;DR: In this article, the authors analyse the value-added chains in the machine and plant construction industry and identify the potential for substantial improvement with regard to added value, and propose a strategic approach linking production with service provision for the realisation of improvement potential.
Abstract: Value-added partnerships in the machine and plant construction industry where tasks are shared by the manufacturers of material products and customer service organisations are an established means of reducing costs and increasing efficiency. However, the interruption of the information flow at company borders and the resulting separation of production and services leave room for substantial improvement with regard to added value. We will analyse the value-added chains in the machine and plant construction industry and identify this potential. A strategic approach linking production with service provision will be developed for the realisation of improvement potential. It will be concretised in a concept explained on the basis of a use case and then evaluated empirically.
4 citations