A framework for interpreting social media interactions in the public sector
TLDR
A framework is presented that traces online interactions to mission support and the resulting social media tactics of the main social media platforms, and implications for both researchers and practitioners are discussed.About:
This article is published in Government Information Quarterly.The article was published on 2013-10-01 and is currently open access. It has received 366 citations till now. The article focuses on the topics: Social media measurement & Social media.read more
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Smart governance in the context of smart cities: A literature review
TL;DR: This paper coins a definition of ‘smart city governance’ and contributes to developing a framework for building new, smart governance models addressing the challenges of the digital society, collaborative governance, information sharing, citizen engagement, transparency and openness.
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Social media models, technologies, and applications: An academic review and case study
TL;DR: A critical literature review of social media research is conducted with the aim of developing a conceptual framework to explain how social media applications are supported by various social media tools and technologies and underpinned by a set of personal and social behavior theories or models.
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Using social media to enhance citizen engagement with local government: Twitter or Facebook?
TL;DR: Analysis of the various forms of social media used by citizens in their relations with Spanish local government to determine which of these achieves the strongest degree of commitment shows that Facebook is preferred to Twitter as a means of participating in local government issues.
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Citizens’ Use of Social Media in Government, Perceived Transparency, and Trust in Government
Changsoo Song,Jooho Lee +1 more
TL;DR: Using 2009 national e-government survey data from the Pew Research Center, this paper found that use of government social media is significantly and positively associated with perceptions of government transparency, and perceptions of perceived government transparency are positively and significantly related to trust in government.
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Does Twitter Increase Perceived Police Legitimacy
TL;DR: In this article, a large and representative survey of Dutch citizens (N = 4,492) was conducted to test whether and how social media use affects perceived legitimacy for a major social media platform, Twitter.
References
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Book
Discovery of Grounded Theory: Strategies for Qualitative Research
TL;DR: The Discovery of Grounded Theory as mentioned in this paper is a book about the discovery of grounded theories from data, both substantive and formal, which is a major task confronting sociologists and is understandable to both experts and laymen.
Journal ArticleDOI
The Discovery of Grounded Theory: Strategies for Qualitative Research.
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Qualitative Data Analysis: An Expanded Sourcebook
TL;DR: This book presents a step-by-step guide to making the research results presented in reports, slideshows, posters, and data visualizations more interesting, and describes how coding initiates qualitative data analysis.
Journal ArticleDOI
A Ladder of Citizen Participation
TL;DR: Beskriver ulike grader av brukermedvirkning, og regnes som en klassiker innenfor temaet Brukermedveirkning og psykisk helsearbeid as discussed by the authors.
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