Journal ArticleDOI
A study of integrated KM in IT support services companies
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TLDR
A good knowledge management (KM) framework for IT services companies to provide an integrated approach to IT services for efficient knowledge management is developed and evaluated at three Indian IT organizations providing global IT services with successful KM programs dedicated to services.Abstract:
Purpose – The purpose of this paper is to develop and evaluate a good knowledge management (KM) framework for IT services companies to provide an integrated approach to IT services for efficient knowledge management.Design/methodology/approach – The framework is evaluated at three Indian IT organizations providing global IT services with successful KM programs dedicated to services. Expert interviews were conducted with senior management involved in the KM programs. Information collected was used for studying the KM framework implemented by each organization for services and then content analyzed and evaluated.Findings – The paper provides evidence of various strategic, technological critical factors influencing the success of KM programs in IT services companies. Organizations with successful KM programs typically adapt attrition control measures, rewards and recognitions. Application of key enabler tools of KM help in robust knowledge management, reducing cost to client, helping companies to excel bette...read more
Citations
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TL;DR: In this paper, the authors provide an understanding of the major critical success factors involved in knowledge acquisition from an aging oil and gas workforce by outsourced service providers and find the outcome.
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TL;DR: The proposed instrument can help policymakers and top managers of the subsidiaries of Iranian oil industry in successful implementation and measurement of their KM practices through developing a comprehensive instrument in the context of theIranian oil industry.
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A framework to study vendors’ contribution in a client vendor relationship in information technology service outsourcing in India
Daisy Mathur Jain,Reema Khurana +1 more
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Technological Change and Employee Motivation in a Telecom Operations Team
TL;DR: Ude et al. as mentioned in this paper conducted a correlational study to assess the relationship between creativity and support for innovation, resistance to change, and organizational commitment and employee motivation, and found that support for creativity and innovation were significant contributors to employees' motivation.
References
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