Accessibility and usability of e-government web-resources: problems and solutions
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TLDR
The article examines the foreign experience of creating comfortable conditions for electronic interaction of citizens with the government and lists the main errors in the development of interfaces and functionality of government websites and portals.Abstract:
The convenience and accessibility of e-government services largely determines the success in building/making/creating trusting online relationships with the population and reduces the inequality between different categories of citizens in terms of using online communications with public authorities. The purpose of the research is to identify the main flaws and problems in ensuring convenient and accessible use of public service portals by citizens on the basis of scientific and practical literature and to find approaches to their elimination. The article examines the foreign experience of creating comfortable conditions for electronic interaction of citizens with the government and lists the main errors in the development of interfaces and functionality of government websites and portals. In accordance with the international standards WCAG 2.1, the authors define the key criteria for the convenience and accessibility of web resources. Then they evaluate the compliance of the Gosuslugi web-portal with the formulated requirements and give recommendations on possible ways to improve Russian e-government web resources.read more
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Proceedings ArticleDOI
Building Citizen Trust towards E-Government Services: Do High Quality Websites Matter?
TL;DR: Data collected from a sample of 647 e-government service participants substantiates all 14 hypothesized relationships, thereby suggesting that high quality e- government Web sites do matter in building citizen trust towards public e-services.
Journal ArticleDOI
Accessibility and usability analysis of Indian e-government websites
Surjit Paul,Saini Das +1 more
TL;DR: There is a need to improve the overall accessibility and usability of Indian e-government websites in order to improved the quality and in turn the E-Government Development Index rank of India.
Journal ArticleDOI
Web accessibility investigation of Slovenian municipalities’ websites before and after the adoption of European Standard EN 301 549
TL;DR: Whether the websites of Slovenian municipalities were compliant with the Standard EN 301 549 in the years 2017 and 2018 is verified and the results from an extended statistical analysis indicate improvement in websites standard compliance in 2018, even significant improvement for some web requirements after the adoption of the standard.
Journal ArticleDOI
Seeing Like an Infrastructure: Low-resolution Citizens and the Aadhaar Identification Project
Ranjit Singh,Steven J. Jackson +1 more
TL;DR: This article conceptualized "seeing like an infrastructure" as a more supple analytic perspective that maps the distributed work and uneven consequences through which designers, bureaucrats, and users assign or claim representation in the consequential data systems that increasingly shape and define citizenship.
Journal ArticleDOI
Government website accessibility: a cross-country analysis of G7 and BRICS countries
Nishtha Kesswani,Sanjay Kumar +1 more
TL;DR: In this article, the accessibility of the home page of government websites of Group of Seven (G7) advanced economies of the world including the USA, United Kingdom, Germany, France, Italy, Japan, and Canada as well as Group of BRICS countries including Brazil, Russia, India, China, and South Africa has been analyzed.
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