Journal ArticleDOI
An examination of the emotions that follow a failure of co-creation
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TLDR
This article found that failure of co-created products differ from general situations of failure in that externally-directed emotions attain latency and customers experience selfdirected emotions such as guilt, shame, and self-pity.About:
This article is published in Journal of Business Research.The article was published on 2017-09-01. It has received 27 citations till now. The article focuses on the topics: Shame & Sadness.read more
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Guidelines for choosing between multi-item and single-item scales for construct measurement: A predictive validity perspective
Adamantios Diamantopoulos,Marko Sarstedt,Marko Sarstedt,Christoph Fuchs,Petra Wilczynski,Sebastian Kaiser +5 more
TL;DR: In this article, a comprehensive simulation study is conducted aimed at identifying the influence of different factors on the predictive validity of single versus multi-item measures, such as the average inter-item correlations in the predictor and criterion constructs, the number of items measuring these constructs, as well as the correlation patterns of multiple and single items between the predictor between the criterion constructs.
Journal ArticleDOI
Consequences of knowledge hiding: The differential compensatory effects of guilt and shame
TL;DR: The authors proposed that knowledge hiding can evoke guilt and shame in the knowledge hiding perpetrator, such that guilt induces the motivation to correct one's transgressions through organizational citizenship behavior (OCB), whereas shame induces the tendency to withdraw after hiding knowledge, as reflected in lower levels of OCB.
Journal ArticleDOI
Co-creating the tourism experience.
TL;DR: In this article, the authors examined the effect of co-creation in terms of its influence on the tourism experience and the customer's intention to revisit the destination, using three independent experiments.
Journal ArticleDOI
Dissatisfaction, Disconfirmation, and Distrust: an Empirical Examination of Value Co-Destruction through Negative Electronic Word-of-Mouth (eWOM)
TL;DR: This study investigates what causes consumers to trust or distrust a review website and how value is created (or destroyed) through online reviews, which are one type of eWOM, and examines how consumers’ disconfirmation of previous eWomen leads to distrust of the eW WOM, which in turn leads to negative eWom and ultimately to distrust the review website itself.
References
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Book
Designing and Conducting Mixed Methods Research
TL;DR: This book discusses writing and Evaluating Mixed Methods Research, and the importance of knowing the structure of the writing so that it Relates to the Designs Evaluating a Mixed Methods Study Within Designs.
Journal ArticleDOI
Evolving to a New Dominant Logic for Marketing
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: The authors argue that service provision rather than goods is fundamental to economic exchange and argue that the new perspectives are converging to form a new dominant logic for marketing, one in which service provision is fundamental for economic exchange.
Journal ArticleDOI
A social-cognitive approach to motivation and personality
Carol S. Dweck,Ellen L. Leggett +1 more
TL;DR: In this article, the authors present a research-based model that accounts for these patterns in terms of underlying psychological processes, and place the model in its broadest context and examine its implications for our understanding of motivational and personality processes.
Book
Emotion and Adaptation
TL;DR: In this article, the authors discuss the person-environment relationship: motivation and coping Cognition and emotion Issues of causality, goal incongruent (negative) emotions Goal congruent (positive) and problematic emotions.
Journal ArticleDOI
An attributional theory of achievement motivation and emotion.
TL;DR: In this chapter a theory of motivation and emotion developed from an attributional perspective is presented, suggesting that causal attributions have been prevalent throughout history and in disparate cultures and some attributions dominate causal thinking.
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