Proceedings ArticleDOI
Characteristics of IT outsourcing contracts
Benoit A. Aubert,Jean-François Houde,Michel Patry,Suzanne Rivard +3 more
- Vol. 9, pp 269
TLDR
In this article, the authors rely on transaction cost theory to develop a series of propositions on the relationship between the characteristics of the transaction - asset specificity, number of suppliers, measurement problems, uncertainty, and permanent character of the contract - and the level of contract completeness.Abstract:
Once the decision to outsource an activity has been made, managers are faced with issues related to the management of the relationship with their service providers. A critical element of relationship management is the contract itself, which defines, more or less completely, the nature of the services to be rendered and of the relationship itself. In this paper, we rely on transaction cost theory to develop a series of propositions on the relationship between the characteristics of the transaction - asset specificity, number of suppliers, measurement problems, uncertainty, and permanent character of the contract - and the level of contract completeness. A survey of 200 firms was conducted to test the propositions.read more
Citations
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Journal ArticleDOI
The Information Technology Outsourcing Risk: A Transaction Cost and Agency Theory-Based Perspective
Bouchaib Bahli,Suzanne Rivard +1 more
TL;DR: A scenario-based conceptualization of the IT outsourcing risk is proposed, wherein risk is defined as a quadruplet comprising a scenario, the likelihood of that scenario, its consequences and the risk mitigation mechanisms that can attenuate or help avoid the occurrence of a scenario.
Journal ArticleDOI
The impact of process standardization on business process outsourcing success
TL;DR: This paper argues that there is a direct impact of process standardization on BPO success, due to production cost economies, and also an indirect effect via improved contractual and relational governance resulting from better monitoring opportunities and facilitated communication and coordination.
Journal ArticleDOI
Factors influencing clients in the selection of offshore software outsourcing vendors: An exploratory study using a systematic literature review
TL;DR: Cost-saving should not be considered as the driving factor in the selection process of software development outsourcing vendors, and vendors should address other factors in order to compete in the OSDO business, such as skilled human resource, appropriate infrastructure and quality of products and services.
Journal ArticleDOI
Barriers in the selection of offshore software development outsourcing vendors: An exploratory study using a systematic literature review
TL;DR: V Vendors should address frequently cited barriers such as 'language and cultural barriers', 'country instability', 'lack of project management', ' lack of protection for intellectual property rights' and 'lacks of technical capability' in order to compete in the offshore outsourcing business.
Proceedings ArticleDOI
Critical Success Factors for Offshore Software Development Outsourcing Vendors: A Systematic Literature Review
TL;DR: Cost-saving should not be considered as the only prime factor in the selection process of software development outsourcing vendors and Vendors should have to address other factors in order to compete in the offshore outsourcing business.
References
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Journal ArticleDOI
The Nature of the Firm
TL;DR: In this paper, it is shown that a definition of a firm may be obtained which is not only realistic in that it corresponds to what is meant by a firm in the real world, but is tractable by two of the most powerful instruments of economic analysis developed by Marshall, the idea of the margin and that of substitution.
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TL;DR: The Economic Institutions of Capitalism as mentioned in this paper is a seminal work in the field of economic institutions of capitalism. Journal of Economic Issues: Vol. 21, No. 1, pp. 528-530.
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Economics, Organization and Management
Paul Milgrom,John Roberts +1 more
TL;DR: In this article, a systematic treatment of the economics of the modern firm is presented, drawing on the insights of a variety of areas in modern economics and other disciplines, but presenting a coherent, consistent, and innovative treatment of central problems in organizations of motivating people and coordinating their activities.
Journal ArticleDOI
The R&D Boundaries of the Firm: An Empirical Analysis
TL;DR: Pisano et al. as mentioned in this paper examined how two sources of transaction costs, small-numbers-bargaining hazards and appropriability concerns, may affect established firms' choices between in-house and external sources of R&D when technological change shifts the locus of research expertise from established enterprises to new entrants.
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