Open AccessJournal Article
Consumer Assessments of Responsibility For Product-Related Injuries: the Impact of Regulations, Warnings, and Promotional Policies
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Impact of Past Crises on Current Crisis Communication Insights From Situational Crisis Communication Theory
TL;DR: The authors showed that an organization's past crisis history affects the reputational threat posed by a current crisis when that crisis is described in crisis communication. But, their work was limited to crisis communications.
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Comparing apology to equivalent crisis response strategies: Clarifying apology's role and value in crisis communication
TL;DR: The authors compared the value of an apology to other less victim-centered/accommodative responses and found that people react similarly to any victim-centric/accomplative strategy meaning that apology is not the best strategy.
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Unpacking the halo effect: reputation and crisis management
TL;DR: In this paper, the authors present two studies designed to test if the halo effect could occur and which of the two dynamics of the prior reputation halo best serve to explain the benefits of a favorable, pre-crisis reputation.
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Examining the Role of Social Media in Effective Crisis Management: The Effects of Crisis Origin, Information Form, and Source on Publics’ Crisis Responses
TL;DR: The findings indicate the key role of crisis origin in affecting publics’ preferred information form and source influences how publics anticipate an organization should respond to a crisis and what crisis emotions they are likely to feel when exposed to crisis information.
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An Extended Examination of the Crisis Situations: A Fusion of the Relational Management and Symbolic Approaches
TL;DR: In this article, the authors integrate ideas from the relational management perspective of public relations with the symbolic approach to crisis communication, and the fusion centers on the relation history as part of an organization's performance history.