Mitch Griffin

TL;DR: In this paper, the authors developed a scale measuring both values obtained from the pervasive consumption experience of shopping and found that distinct hedonic and utilitarian shopping value dimensions exist and are related to a number of important consumption variables.

TL;DR: In this article, an integrative model was proposed and tested to examine the relations among service quality, value, image, satisfaction, and loyalty in China, which revealed that service quality directly influences both perceived value and image perceptions, and that corporate image influences value and that both customer satisfaction and value are significant determinants of loyalty.

TL;DR: In this article, structural equations analysis is used to test various research hypotheses and examine the extent to which consumer service value mediates the effect of the environment on customer satisfaction and future intentions.

TL;DR: In this article, the authors used advances in both satisfaction research and measurement theory to provide a more precise view of consumer satisfaction and dissatisfaction than has been previously offered, while some researchers have used indicators that, arguably, lack face validity due to contamination of other closely related constructs.

TL;DR: In this paper, the authors report upon comparative measures of shopping value in the U.S. and Russian and conclude that habituation is more likely to meaningfully affect hedonic values as compared to utilitarian.