Journal ArticleDOI
Emotional labor and nursing: an under-appreciated aspect of caring work.
TLDR
Nurses' high degree of satisfaction in the emotional rewards of their work with clients is described and contrasted with their dissatisfaction in relation to nursing education and their views of the lack of valuing of nurses' work by others within the healthcare system are contrasted.Abstract:
This paper describes one component of the findings of a larger research study entitled 'Nurses' social construction of self: Implications for work with abused women'. One of the most consistent themes arising from that study involved nurses' views regarding the relevance of emotional engagement/detachment in pursuit of excellence in their practice. In this article this theme is examined in the light of work on emotional labor and the emotional work of nursing. Nurses' high degree of satisfaction in the emotional rewards of their work with clients is described and contrasted with their dissatisfaction in relation to nursing education and their views of the lack of valuing of nurses' work by others within the healthcare system. The importance of supporting them in relation to the emotional aspects of their work is explored.read more
Citations
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Journal ArticleDOI
Clinical empathy as emotional labor in the patient-physician relationship.
Eric B. Larson,Xin Yao +1 more
TL;DR: It is contended that physicians are more effective healers--and enjoy more professional satisfaction--when they engage in the process of empathy.
Journal ArticleDOI
Emotional intelligence in nursing work.
TL;DR: Analysis of the literature suggests that the modern demands of nursing draw on the skills of emotional intelligence to meet the needs of direct patient care and co-operative negotiations with the multidisciplinary team.
Journal ArticleDOI
Free to be you and me: a climate of authenticity alleviates burnout from emotional labor.
TL;DR: It is proposed that a work unit with a climate of authenticity should provide a self-regulatory break from emotional labor with patients, thus replenishing resources and buffering against strain from emotional Labor.
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Emotional display rules as work unit norms: a multilevel analysis of emotional labor among nurses
TL;DR: Using a sample of registered nurses working in different units of a hospital system, the first empirical evidence that display rules can be represented as shared, unit-level beliefs is provided, and it is found that unit- level display rules are associated with individual-level job satisfaction.
Journal ArticleDOI
The role of job satisfaction, work engagement, self-efficacy and agentic capacities on nurses' turnover intention and patient satisfaction
TL;DR: The importance of implementing actions to improve self-efficacy, self-regulation skill, work engagement and job satisfaction in order to reduce nurses' turnover intention and increase patient satisfaction with nursing care is highlighted.
References
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Book
Fourth Generation Evaluation
Egon G. Guba,Yvonna S. Lincoln +1 more
TL;DR: The coming of age of evaluation What is fourth generation evaluation? Why should we choose to practice it? What Is this Constructivist Paradigm Anyway? Ethics and Politics The Twin Failures of Positivist Science Constructions and Reconstructions of Realities Paradigms and Methodologies The Methodology of Fourth Generation Evaluations Judging the Quality of 4G Evaluation Putting It All Together so that It Spells E-V-A-L-U-A -T-I-O-N
Journal ArticleDOI
The Managed Heart: Commercialization of Human Feeling
Journal ArticleDOI
HIERARCHIES, JOBS, BODIES: A Theory of Gendered Organizations
TL;DR: The authors argues that organizational structure is not gender neutral; on the contrary, assumptions about gender underlie the documents and contracts used to construct organizations and to provide the commonsense ground for theorizing about them.
Journal ArticleDOI
Emotional labour: skill and work in the social regulation of feelings
TL;DR: In this article, the authors define emotional labour as the labour involved in dealing with other peoples' feelings, a core component of which is the regulation of emotions, and suggest that emotional labour can be defined as a form of manual labour.
Journal ArticleDOI
Care = organisation + physical labour + emotional labour
TL;DR: It is suggested that emotional labour is likely to be increasingly recognised as part of health care but that the concept of ‘total care’ needs to be questioned.