Journal ArticleDOI
The Dimensions, Antecedents, and Consequences of Emotional Labor
TLDR
In this article, the authors conceptualized the emotional labor construct in terms of four dimensions: frequency of appropriate emotional display, attentiveness to required display rules, variety of emotions to be displayed, and emotional dissonance generated by having to express organizationally desired emotions not genuinely felt.Abstract:
This article conceptualizes the emotional labor construct in terms of four dimensions: frequency of appropriate emotional display, attentiveness to required display rules, variety of emotions to be displayed, and emotional dissonance generated by having to express organizationally desired emotions not genuinely felt. Through this framework, the article then presents a series of propositions about the organizational-, job-, and individual-level characteristics that are antecedents of each of these four dimensions. Frequency of emotional display, attentiveness to display rules, variety of emotions to be displayed, and emotional dissonance are hypothesized to lead to greater emotional exhaustion, but only emotional dissonance is hypothesized to lead to lower job satisfaction. Implications for future theory development and empirical research on emotional labor are discussed as well.read more
Citations
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The job demands-resources model : state of the art
TL;DR: In this paper, the authors give a state-of-the-art overview of the job demands resources (JD•R) model and discuss the strengths and weaknesses of the demand control model and the effort reward imbalance model regarding their predictive value for employee well being.
Journal ArticleDOI
The psychological conditions of meaningfulness, safety and availability and the engagement of the human spirit at work
TL;DR: A study in a U.S. midwestern insurance company explored the determinants and mediating effects of three psychological conditions (meaningfulness, safety and availability) on employees' engagement in their work as discussed by the authors.
Journal ArticleDOI
The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study
Chi-Sum Wong,Kenneth S. Law +1 more
TL;DR: In this paper, the authors developed a psychometrically sound and practically short EI measure that can be used in leadership and management studies, and provided exploratory evidence for the effects of the EI of both leaders and followers on job outcomes.
Journal ArticleDOI
Emotion regulation in the workplace: a new way to conceptualize emotional labor.
TL;DR: The purposes of this article are to provide a definition of emotional labor that integrates these perspectives, to discuss emotion regulation as a guiding theory for understanding the mechanisms ofotional labor, and to present a model of emotional Labor that includes individual differences and organizational factors.
Journal ArticleDOI
Emotional labor and burnout: Comparing two perspectives of "people work"
TL;DR: In this article, the authors compared two perspectives of emotional labor as predictors of burnout beyond the effects of negative affectivity: job-focused emotional labor (work demands regarding emotion expression) and employee focused emotional labour (regulation of feelings and emotional expression).
References
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Book
The Presentation of Self in Everyday Life
TL;DR: For instance, in the case of an individual in the presence of others, it can be seen as a form of involuntary expressive behavior as discussed by the authors, where the individual will have to act so that he intentionally or unintentionally expresses himself, and the others will in turn have to be impressed in some way by him.
Journal ArticleDOI
Stress, social support, and the buffering hypothesis.
Sheldon Cohen,Thomas Ashby Wills +1 more
TL;DR: There is evidence consistent with both main effect and main effect models for social support, but each represents a different process through which social support may affect well-being.
Book
Images of Organization
TL;DR: In this article, an overview of the history of the use of metaphor in organizational life can be found, including the origins of mechanistic organization, the role of human beings in the management of organizations, and the evolution of the human brain in the formation of an organization.
Journal ArticleDOI
Development of the Job Diagnostic Survey
TL;DR: The Job Diagnostic Survey (JDS) as discussed by the authors was developed to diagnose existing jobs to determine if (and how) they might be redesigned to improve employee motivation and productivity, and to evaluate the effects of job changes on employees.
Book
Emotional Intelligence: Why It Can Matter More Than IQ
TL;DR: Goleman as mentioned in this paper argues that our view of human intelligence is far too narrow, ignoring a crucial range of abilities that matter immensely in terms of how we do in life, including self-awareness and impulse control, persistence, zeal and self-motivation, empathy and social deftness.