Journal ArticleDOI
Exploring the exit, voice, loyalty, and neglect typology: The influence of job satisfaction, quality of alternatives, and investment size
Dan Farrell,Caryl E. Rusbult +1 more
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In this article, the authors proposed that responses to job dissatisfaction differ in constructiveness versus destructiveness and activity versus passivity, defining four categories of response: exit, voice, loyalty, and neglect.Abstract:
The current theory proposes that responses to dissatisfaction differ in constructiveness versus destructiveness and activity versus passivity, defining four categories of response: exit, voice, loyalty, and neglect. The manner in which employees react to job dissatisfaction is determined by three variables: overall job satisfaction; quality of job alternatives, and magnitude of investments in the job. This article presents a meta-analysis of the results of five studies in a program of research designed to test the current theory. Ten of 12 theory predictions received good support: Greater job satisfaction was associated with greater tendencies toward voice and loyalty, and with lesser exit and neglect. Superior alternatives were associated with greater tendencies toward exit and voice, and with lesser neglect. Greater investment size was associated with greater tendencies toward voice and loyalty, and with lesser neglect.read more
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Conceptualizing Employee Silence and Employee Voice as Multidimensional Constructs
TL;DR: In this paper, the authors present a conceptual framework suggesting that employee silence and voice are best conceptualized as separate, multidimensional constructs, and further propose that silence has differential consequences to employees in work organizations.
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Employee Voice Behavior: Integration and Directions for Future Research
TL;DR: There has been a rapidly growing body of conceptual and empirical research focused on better understanding the motives underlying voice, individual, and situational factors that increase employee voice behavior, and the implications of voice and silence for employees, work groups, and organizations.
Journal ArticleDOI
Predicting voice behavior in work groups.
Jeffrey A. LePine,Linn Van Dyne +1 more
TL;DR: In this paper, a field study of 441 full-time employees in 95 work groups examined voice behavior (constructive challenge to the status quo with the intent of improving the situation rather than merely criticizing) as a function of person-centered (satisfaction with the work) and situational factors.
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Organizational Politics, Job Attitudes, and Work Outcomes: Exploration and Implications for the Public Sector.
TL;DR: In this paper, the relationship between perception of organizational politics, job attitudes, and several other work outcomes was examined among 303 public sector employees in Israel, and a weak negative relationship was found between perceived organizational politics and employees' performance as reported by supervisors.
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On Being Both With Us and Against Us: A Normative Conflict Model of Dissent in Social Groups
TL;DR: A normative conflict model is proposed, which distinguishes between nonconformity due to dissent (challenging norms to change them) and nonconforming due to disengagement (distancing oneself from the group), and is linked to contemporary perspectives on collective identity.
References
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Book
Exchange and Power in Social Life
TL;DR: In a seminal work as discussed by the authors, Peter M. Blau used concepts of exchange, reciprocity, imbalance, and power to examine social life and to derive the more complex processes in social structure from the simpler ones.
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Mail and telephone surveys : the total design method
Abstract: Develops a theoretically based system guided by principles of social exchange and administration that ensure high quality surveys at low cost. Presents step-by-step procedures and shows why each step is important. Contains many examples and, where appropriate, contrasts acceptable and unacceptable procedures.
Journal ArticleDOI
Exit, voice, and loyalty : responses to decline in firms, organizations, and states
TL;DR: Zimbardo et al. as discussed by the authors studied the effects of severity of initiation and high penalties for exiting from public goods (and evils) on consumer reactions to price rise and quality decline in the case of several connoisseur goods.
Book
The social psychology of groups
John W. Thibaut,Harold H. Kelley +1 more
TL;DR: In this article, the authors focus on patterns of interdependence and assume that these patterns play an important causal role in the processes, roles, and norms of relationships in interpersonal relations.