Impact of Technological Changes in Telecom Sector in India
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In this paper, the authors discuss how addressing the challenges and opportunities of Indian telecom sector can lead to its holistic improvement and propose a framework to improve the operational aspect of telecom business.Abstract:
The rapid change in technology in Indian telecom sector has significantly impacted the operational aspect of telecom business. Coupled with increased competition and emergence of rural market, the telecom sector is faltering in its evolution. In this work we discuss, how addressing the challenges and opportunities of Indian telecom sector can lead to its holistic improvement.read more
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References
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Managing the Customer Perceived Service Quality for Cellular Mobile Telephony: An Empirical Investigation
TL;DR: With the liberalization and internationalization in telecommunication, service quality has become an important means of differentiation and path to achieve business success as discussed by the authors. But service quality is not a guarantee for all users.
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Benchmarking telecommunication service in India
Roma Mitra Debnath,Ravi Shankar +1 more
TL;DR: In this article, the authors employed the method of data envelopment analysis (DEA) to compare the relative efficiency of mobile service providers in India and identified the strongest and the weakest service providers.
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The ecology of mobile commerce: charting a course for success using value chain analysis
TL;DR: In this article, the authors present and analyze an extended model of the unfolding m-commerce value chain, and provide an effective tool for planning and executing relevant business decisions in the face of such complicating factors as technology migration, the absence of market data, and inescapable constraints on organizational resources.
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Benchmarking of Indian mobile telecom operators using DEA with sensitivity analysis
TL;DR: Results of the benchmarking performance of mobile telecom utilities based on data envelopment analysis (DEA) include performance efficiency and sensitivity‐based classification of utilities.