La calidad percibida de servicio y su influencia en la fidelidad de usuarios mayores en centros de fitness públicos
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TLDR
In el actualidad, en la actualidad es patente el aumento de la población mayor en los servicios deportivos, lo cual hace necesario la evaluación de la percepcion de calida as discussed by the authors.Abstract:
Resumen es: En la actualidad es patente el aumento de la poblacion mayor en los servicios deportivos, lo cual hace necesario la evaluacion de la percepcion de calida...read more
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Service quality in bank during an economic crisis
Diego Monferrer-Tirado,Marta Estrada-Guillén,Juan Carlos Fandos-Roig,Miguel Ángel Moliner-Tena,Javier Sánchez García +4 more
TL;DR: In this article, the authors address the aftermath of the crisis that has plagued the Spanish financial sector from a microeconomic and emotional perspective associated to financial entities' relationships with their customers, and build a model of effects with structural equation modelling based on the quality of the relationship between financial entities and their customers.
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La percepción de calidad y fidelidad en clientes de centros de fitness low cost
TL;DR: In this article, a study was conducted on a sample of 1279 users of low-cost fitness centers (692 women and 587 men), and an analysis was performed using exploratory factor analysis, reliability analysis, t test, and analysis of variance (ANOVA).
Journal ArticleDOI
Service Perceptions in Fitness Centers: IPA Approach by Gender and Age
TL;DR: Differences in perceptions by age and gender were identified among members of fitness centers and these results should be considered by private and public organizations to provide the best practices and tailored services for engaging more people in physical activity.
Journal ArticleDOI
Future Intentions of Fitness Center Customers: Effect of Emotions, Perceived Well-Being and Management Variables
Fernando García-Pascual,Vicente Prado-Gascó,Mario Alguacil,Irena Valantine,Ferran Calabuig-Moreno +4 more
TL;DR: This study aims to analyze the impact of different management variables along with psychological (emotions and subjective well-being) and demographic variables (age and sex) on the satisfaction, perceived value (PV) and future intentions (FI) of 398 users of a fitness center.
Journal ArticleDOI
Importance-Performance Matrix Analysis (IPMA) to Evaluate Servicescape Fitness Consumer by Gender and Age
Jerónimo García-Fernández,Jesús Fernández-Gavira,Antonio Jesús Sánchez-Oliver,Pablo Gálvez-Ruiz,Moisés Grimaldi-Puyana,Gabriel Cepeda-Carrión +5 more
TL;DR: The objective of the study was to analyze the relationship between servicescape and the loyalty of fitness center consumers, analyzing through the Importance-Performance Matrix Analysis (IPMA) what the aspects to improve according to gender and age are.
References
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Journal Article
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality.
TL;DR: In this paper, the authors describe the development of a 22-item instrument (called SERVQUAL) for assessing customer perceptions of service quality in service and retailing organizations, and the procedures used in constructing and refining a multiple-item scale to measure the construct are described.
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Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence:
TL;DR: In this paper, evidence from past research and insights from an exploratory investigation are combined in a conceptual model that defines and relates price, perceived quality, and perceived value for a product.
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The behavioral consequences of service quality
TL;DR: In this article, the authors show that service quality relates to retention of customers at the aggregate level, as other research has indicated, and evidence of its impact on customers' behavioral responses should be detectable.
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Measuring service quality: a reexamination and extension
TL;DR: In this paper, the authors investigate the conceptualization and measurement of service quality and the relationships between service quality, consumer satisfaction, and purchase intentions, and investigate the relationship between the two factors.
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Whence Consumer Loyalty
TL;DR: Both practitioners and academics understand that consumer loyalty and satisfaction are linked inextricably. But they also understand that this relation is asymmetric as mentioned in this paper. Although loyal consumers are most...