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Journal ArticleDOI

Lessons from a dozen years of group support systems research: a discussion of lab and field findings

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TLDR
Groupware Grid as discussed by the authors is a tool for designing and evaluating group support systems (GSS) software, which is used at the University of Arizona to support cross-cultural and multicultural issues.
Abstract
During the past dozen years, researchers at the University of Arizona have built six generations of group support systems software, conducted over 150 research studies, and facilitated over 4,000 projects. This article reports on lessons learned through that experience. It begins by presenting a theoretical foundation for the Groupware Grid, a tool for designing and evaluating GSS. It then reports lessons from nine key domains: (1)GSS in organizations; (2) cross-cultural and multicultural issues; (3) designing GSS software; (4) collaborative writing; (5) electronic polling; (6) GSS facilities and room design; (7) leadership and facilitation; (8) GSS in the classroom; and (9) business process reengineering.

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Collaboration Engineering with ThinkLets to Pursue Sustained Success with Group Support Systems

TL;DR: The thinkLet concept is proposed, a codified packet of facilitation skill that can be applied by practitioners to achieve predictable, repeatable patterns of collaboration, such as divergence or convergence, which may become a sine qua non for organizations to effectively support virtual work teams.
Proceedings ArticleDOI

A view of 20th and 21st century software engineering

TL;DR: This paper tries to identify at least some of the major past software experiences that were well worth repeating, and some that were not, and makes some first steps towards distinguishing relatively timeless software engineering principles that are risky not to repeat, and conditions of change under which aging practices will become increasingly risky to repeat.
References
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Book

Social Choice and Individual Values

TL;DR: Saari as mentioned in this paper introduced Arrow's Theorem and founded the field of social choice theory in economics and political science, and introduced a new foreword by Nobel laureate Eric Maskin, introducing Arrow's seminal book to a new generation of students and researchers.
Journal ArticleDOI

The Structure of "Unstructured" Decision Processes

TL;DR: Mintzberg et al. as mentioned in this paper proposed a general model to describe the interrelationships among strategic decision processes in terms of 12 elements: 3 central phases, 3 sets of supporting routines, and 6 sets of dynamic factors.
Journal ArticleDOI

A foundation for the study of group decision support systems

TL;DR: A conceptual overview of GDSS based on an information-exchange perspective of decision making is presented, and a multi-dimensional taxonomy of systems is proposed as an organizing framework for research in the area.
Journal ArticleDOI

The robust beauty of improper linear models in decision making.

TL;DR: In this article, Dawes presented evidence that even such improper linear models are superior to clinical intuition when predicting a numerical criterion from numerical predictors, and showed that unit (i.e., equal) weighting is quite robust for making such predictions.
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