Journal ArticleDOI
Make It Work: Using Service Design to Support Collaboration in Challenging Times
TLDR
This column examines the relevance of a service design approach to collaborative space planning and further examines the challenging process of applying idealized or general models and theories to the reality of the authors' daily work and local contexts.Abstract:
Student success units, like Writing Centers, are logical partners for academic libraries. It is not uncommon to find tutoring or academic support services located in library Learning Common...read more
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Journal ArticleDOI
Service Blueprinting: A Method for Assessing Library Technologies within an Interconnected Service Ecosystem
TL;DR: A practical overview of the service blueprinting process for library technology services is provided, followed by an iterative case study for the creation process of a service blueprint, and a set of recommendations for creating and analyzing service blueprints are offered.
Journal ArticleDOI
Service design in higher education: a literature review
TL;DR: A literature review discusses management approaches British higher education institutions (HEIs) have adopted in their attempt to survive the turbulence of the last 20 years, from substantial ch... as discussed by the authors,.
Book ChapterDOI
Students at the Center of the Studio: service design, studio pedagogy, and peer learning
TL;DR: The Undergrad Research and Writing Studio (URWS) as discussed by the authors employs a "propose-critique-iterate" approach to student writing development, which emphasizes how research and writing are intertwined processes.
References
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This is service design thinking : basics--tools--cases : 領域横断的アプローチによるビジネスモデルの設計
TL;DR: It is shown here how to identify the different types of materials used in the construction of dams.
Journal ArticleDOI
Step by step through the scholarly conversation : a collaborative library/writing faculty project to embed information literacy and promote critical thinking in first year composition at Oregon State University
TL;DR: The process of developing, implementing, and refining this collaborative curriculum for research writing and information literacy in first year composition courses at Oregon State University is described.
Journal ArticleDOI
Service Design: An Introduction to a Holistic Assessment Methodology of Library Services
Joe J. Marquez,Annie Downey +1 more
Journal ArticleDOI
Rapid Prototyping Reconsidered
TL;DR: The University of California Santa Cruz Extension experience indicates that rapid prototyping can be leveraged to not only produce academic product on short time frames but also to meet institutional quality standards while fulfilling marketplace needs for innovative new educational content.
Journal ArticleDOI
Lessons learned about developing and coordinating an instruction program with freshman composition
TL;DR: In this paper, a case study describes the process that the coordinators of this instruction program followed, and discusses the important role that library instruction coordinators have to play in starting a new program of library instruction.