Journal ArticleDOI
People-processing : the street-level bureaucrat in public service bureaucracies
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This article is published in Contemporary Sociology.The article was published on 1980-09-01. It has received 255 citations till now. The article focuses on the topics: Public service & Bureaucracy.read more
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Street-level bureaucracy and public accountability
Peter Hupe,Michael Hill +1 more
TL;DR: In this article, some axiomatic assumptions are drawn from the existing literature on the theme of street-level bureaucracy and on the conception of governance, which results in a rethinking of the issue of accountability at the street level.
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Citizen interaction with e-government: From the streets to servers?
TL;DR: It is argued that the information and transaction phases of e-government are closely intertwined with the street-level bureaucracy literature.
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State Agent or Citizen Agent: Two Narratives of Discretion
TL;DR: In this paper, the first two chapters of the authors' forthcoming book, Citizen-Agents: Stories from the Front-lines of Governing, are presented, which is based on the work of the author.
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Rethinking ethnicity: Identity, categorization and power
TL;DR: The authors argued that ethnic identity is to be understood and theorized as an example of social identity in general and that externally-located processes of social categorization are enormously influential in the production and reproduction of social identities.
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Administrative Discretion and Active Representation: An Expansion of the Theory of Representative Bureaucracy
TL;DR: The authors explored whether administrators who perceive themselves as having more discretion enact policy outcomes that are more representative of minority interests using data from the Farmer's Home Administration and found that administrators who perceived themselves as possessing significant discretion and who assume the role of minority representative in their agencies are more likely to enact policy outcome that favor minority interests.