Patent
Supervisory management center with parameter testing and alerts
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TLDR
A smart telecommunications supervisor management workstation with monitoring system provides real-time operation statistics and graphical representation of system operation in real time as discussed by the authors, with a standardized graphic user interface and a mouse-driven point and click user friendly interface minimize keyboard entry.Abstract:
A smart telecommunications supervisor management workstation with monitoring system provides real-time operation statistics and graphical representation of system operation in real time. A standardized graphic user interface and a mouse-driven point and click user friendly interface minimize keyboard entry. A management workstation also generates reports using off-the-shelf spreadsheet packages incorporates data management functions via a highly refined user interface. The management workstation comprises an integrated system for generating alerts based on user-defined criteria for database information. Color-coded or shaded monochrome displays provide ease of viewing. Extensive use of icons allows quick identification and selection of management control functions.read more
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References
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Patent
Telephonic-interface statistical analysis system
TL;DR: In this paper, a system D interfaces with a multiplicity of individual terminals T 1-Tn of a telephone network facility C, at the terminals callers are prompted by voice-generated instructions to provide digital data that is identified for positive association with a caller and is stored for processing.
Patent
Method and apparatus for generating computer- controlled interactive voice services
James Thomas Britton,Lorraine Figueroa,John Franklin Patterson,Robert Irwin Rosenthal,Richard R. Rosinski +4 more
TL;DR: The Dialog Production System (DPS) as mentioned in this paper is a dialog production system for generating application programs for instructing a computer-controlled voice response system to provide computer controlled voice services.
Patent
Customer account online servicing system
TL;DR: In this paper, a method and an apparatus for direct and immediate updating of customer account information, handling inquiries, and initiating communications is disclosed, and a retrofit device is disclosed for use with existing systems.
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Automated operator assistance calls with voice processing
TL;DR: In this article, a method and apparatus for identifying the class of an operator assistance call in order to reduce the operator work time for serving such a call is presented, where the operator position is only connected after the called customer terminal answers.
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System for integrating telephony data with data processing systems
Suresh K. Gursahaney,Daniel J. Helm,Dana R. Lee,Richard J. Madrid,Valerie S. Mckenzie,Steven K. Miller +5 more
TL;DR: In this article, a system for providing an automatic interface between a host based, menu driven application program and a telephone network is described, which includes a host access table stored in a memory in the workstation, containing operational commands.