Journal ArticleDOI
Techno-Sense: Making Sense of Computer-Mediated Communication Systems
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In this paper, the authors examined the impact of a computer-mediated communication system (CMCS) on two "high-tech" organizations and found that organizational members tend to give CMCS favorable reviews.Abstract:
This study examined the impact of a computer-mediated communication system (CMCS) on two "high tech" organizations. One hundred and twenty persons par ticipated in semi-structured interviews or completed two critical incident forms. Grounded theory was used to analyze the interviews and the critical incident data, and naturalistic observations were used to provide depth and context to the discussion. The analysis of the data indicates that organizational members tend to give CMCS favorable reviews. However, the data also illustrated considerable variance in how or ganizational members view the impact of CMCS on interpersonal relationships, mes sage structures, task efficiency, the work environment, and information processing characteristics of organizations. Secondary or unanticipated effects of CMCS are iden tified and discussed as potentially having a significant impact on organizations.read more
Citations
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Journal ArticleDOI
Consumer response to service and product quality: A study of motor vehicle owners
Norm Archer,G.O. Wesolowsky +1 more
TL;DR: In this paper, the authors carried out a logit analysis of events pertaining to a critical incident model which demonstrates how quality in both the product and its supporting services, as well as the interactions between these factors, can affect owner intentions regarding future purchases.
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Experimental and experiential approaches to teaching face‐to‐face and computer‐mediated group discussion
TL;DR: The contrast of face-to-face (FTF) communication with computer-mediated communication (CMC), either experimentally or experientially, may be a valuable way for teaching group dynamics and group decision making in educational settings as discussed by the authors.
Journal ArticleDOI
Technostress Research: A Nurturing Ground for Measurement Pluralism?
Thomas Fischer,René Riedl +1 more
TL;DR: It is argued that technostress research constitutes a nurturing ground for the application of multi-method approaches and multidisciplinary collaboration and shows that IS technstress studies significantly rely on self-report measures.
To Be or Not to Be: An Exploration of E-Prime, Copula Deletion and Flaming in Electronic Mail.
Philip A. Thompsen,Dong-Keun Ahn +1 more
TL;DR: Findings suggest that the omission of the verb "to be" does not by itself convey the advantages of E-Prime, and that copula deletion and flaming are not as widespread in electronic mail in a university setting as they may be in other settings, perhaps because of a greater stigma attached to nonstandard English usage.
References
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Book
The Discovery of Grounded Theory
TL;DR: In this paper, the discovery of grounded theory is discussed and grounded theory can be found in the form of a grounded theory discovery problem, where the root cause of the problem is identified.
Book
Social psychological aspects of computer-mediated communication
TL;DR: In this paper, the authors explore how people participate in computer-mediated communication and how computerization affects group efforts to reach consensus, and they find that participants are more likely to report negative effects of computer mediated communication on their mental health.
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