Open Access
Understanding the Main Phases of Developing a Maturity Assessment Model
TLDR
In this paper, the main phases of generic maturity model development are outlined with the help of examples from two advanced maturity models in the domains of Business Process Management and Knowledge Management, respectively.Abstract:
Practitioners and academics have developed numerous maturity models for many domains in order to measure
competency. These initiatives have often been influenced by the Capability Maturity Model. However, an
accumulative effort has not been made to generalize the phases of developing a maturity model in any domain.
This paper proposes such a methodology and outlines the main phases of generic model development. The
proposed methodology is illustrated with the help of examples from two advanced maturity models in the
domains of Business Process Management and Knowledge Management.read more
Citations
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Journal ArticleDOI
Developing Maturity Models for IT Management
TL;DR: A generic and consolidated procedure model for the design of maturity models is proposed, which provides a manual for the theoretically founded development and evaluation of maturity model development.
Journal ArticleDOI
Maturity Models in Business Process Management
TL;DR: BPM maturity models provide limited guidance for identifying desirable maturity levels and for implementing improvement measures, and the design principles for a prescriptive use are hardly met.
Proceedings Article
What makes a useful maturity model? : A framework for general design principles for maturity models and its demonstration in business process management
TL;DR: A pragmatic, yet well-founded framework of general design principles justified by existing literature and grouped according to typical purposes of use is demonstrated using an exemplary set of maturity models related to business process management.
Journal ArticleDOI
Assessing Organizational Capabilities: Reviewing and Guiding the Development of Maturity Grids
TL;DR: This paper presents both a reference point and guidance for developing maturity grids by reviewing 24 existing maturity grids and suggesting a roadmap for their development, which encompasses four phases: planning, development, evaluation, and maintenance.
Proceedings ArticleDOI
Situational maturity models as instrumental artifacts for organizational design
Tobias Mettler,Peter Rohner +1 more
TL;DR: A first design proposition of a situational maturity model is presented and the proposed maturity model design is illustrated with the help of an instantiation for the healthcare domain.
References
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Journal ArticleDOI
An Experimental Application of the Delphi Method to the Use of Experts
Norman Crolee Dalkey,Olaf Helmer +1 more
TL;DR: The DELPHI method was devised in order to obtain the most reliable opinion consensus of a group of experts by subjecting them to a series of questionnaires in depth interspersed with controlled opinion feedback as mentioned in this paper.
Journal ArticleDOI
The Delphi method as a research tool: an example, design considerations and applications
Chitu Okoli,Suzanne D. Pawlowski +1 more
TL;DR: Detailed principles for making design choices during the process of selecting appropriate experts for the Delphi study are given and suggestions for theoretical applications are made.
Journal ArticleDOI
Developing a Knowledge Strategy
TL;DR: In this paper, the authors provide a framework for making that link and for assessing an organization's competitive position regarding its intellectual resources and capabilities and recommend that organizations perform a knowledge-based SWOT (strengths, weaknesses, opportunities, and threats) analysis, comparing their knowledge to that of their competitors and to the knowledge required to execute their own strategy.
Journal ArticleDOI
The Delphi technique: myths and realities.
TL;DR: Although the Delphi technique should be used with caution, it appears to be an established method of harnessing the opinions of an often diverse group of experts on practice-related problems.