Journal ArticleDOI
Usability evaluation methods for the web: A systematic mapping study
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TLDR
A systematic mapping study was performed to assess the UEMs that have been used by researchers to evaluate Web applications and their relation to the Web development process, which provided a framework in which new research activities can be more appropriately positioned and from which useful information for novice usability practitioners can be extracted.Abstract:
Context: In recent years, many usability evaluation methods (UEMs) have been employed to evaluate Web applications. However, many of these applications still do not meet most customers' usability expectations and many companies have folded as a result of not considering Web usability issues. No studies currently exist with regard to either the use of usability evaluation methods for the Web or the benefits they bring. Objective: The objective of this paper is to summarize the current knowledge that is available as regards the usability evaluation methods (UEMs) that have been employed to evaluate Web applications over the last 14years. Method: A systematic mapping study was performed to assess the UEMs that have been used by researchers to evaluate Web applications and their relation to the Web development process. Systematic mapping studies are useful for categorizing and summarizing the existing information concerning a research question in an unbiased manner. Results: The results show that around 39% of the papers reviewed reported the use of evaluation methods that had been specifically crafted for the Web. The results also show that the type of method most widely used was that of User Testing. The results identify several research gaps, such as the fact that around 90% of the studies applied evaluations during the implementation phase of the Web application development, which is the most costly phase in which to perform changes. A list of the UEMs that were found is also provided in order to guide novice usability practitioners. Conclusions: From an initial set of 2703 papers, a total of 206 research papers were selected for the mapping study. The results obtained allowed us to reach conclusions concerning the state-of-the-art of UEMs for evaluating Web applications. This allowed us to identify several research gaps, which subsequently provided us with a framework in which new research activities can be more appropriately positioned, and from which useful information for novice usability practitioners can be extracted.read more
Citations
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Book ChapterDOI
A Systematic Review of Usability Evaluation Methods and Tools for ATM Interfaces
Joe Sahua,Arturo Moquillaza +1 more
TL;DR: It is found that there exist some usability evaluation methods and process for some systems, but in the case of ATM, there is not studies, and a usability evaluation process oriented to ATM applications is proposed.
Journal ArticleDOI
A Comprehensive Approach of Exploring Usability Problems in Enterprise Resource Planning Systems
TL;DR: This paper presents a unique approach to developing a precise checklist of ERP usability problems using the topic modeling technique and found six different usability problem-related topics that can be generalized for various ERP systems.
Journal ArticleDOI
Kurumsal İletişim Aracı Olarak Web Bilişim Sistemlerinin Kullanılabilirliğinde Teknoloji Kabulü (Hastane Web Sitelerine Yönelik Bir Araştırma)
Başak Mendi,Erhan Akyazı +1 more
TL;DR: Kelimeler et al. as mentioned in this paper proposed a web siteler based on the concept of web tabanli uygulamalar icin kullanilabilirlik kavrami guvenilirlik ve guvenlik gibi en onemli kalite faktorlerinden birisi olarak tanimlanmaktadir.
Development of instrument for evaluating website usability focusing on university website
TL;DR: In this article, a questionnaire instrument has been tested in three stages to ensure the construct validity and give confidence to the researcher about the questionnaire instrument before distribute it for actual study. But, the instrument is limited to 60 items and the final instrument has 45 items.
Book ChapterDOI
Designing Highly Usable Web Applications
TL;DR: Web page (see Figure 36.2; b-3) representing the possible navigational targets (Tasks, Reports, and Contacts) and as the label connected as, represented by the navigational link LI96 is a source link, the login information is showed in the same user’s generated home page.
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