What are the impacts of emotional value on consumer delight in robotic service experience?
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Emotional value plays a crucial role in shaping consumer delight in robotic service experiences. Studies emphasize that interactions with service robots evoke a range of positive emotions such as joy, love, surprise, interest, and excitement, contributing significantly to consumer satisfaction . Additionally, the attachment between consumers and AI devices enhances the quality of information exchange, interaction enjoyment, and self-disclosure behavior, ultimately improving consumer-AI interactions . Furthermore, emotions like happiness, excitement, enthusiasm, and satisfaction are influenced by different types of artificial intelligence, showcasing the impact of emotional responses on consumer behavior in AI service encounters . These findings collectively highlight the importance of emotional value in driving consumer delight and satisfaction in robotic service experiences.
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| Papers (5) | Insight |
|---|---|
| Different AI intelligence types evoke various emotions in consumers, influencing delight in robotic service experiences. Emotions like happiness, fear, and satisfaction play a crucial role in consumer interactions. | |
11 Citations | Emotions have a significant direct relationship with customers' perceived value in robotic service experiences, potentially enhancing consumer delight through emotional connections with professional service robots. |
16 Citations | Customer emotions in service robot encounters are overwhelmingly positive, triggering joy, love, surprise, interest, and excitement. Discontent arises when robots malfunction, impacting consumer delight in robotic service experiences. |
| Emotional attachment enhances consumer-AI interactions, leading to increased enjoyment, better information exchange, and higher self-disclosure, ultimately improving consumer delight in robotic service experiences. | |
| Emotional value in robotic service experience is influenced by the anthropomorphic appearance. Moderately anthropomorphic robots evoke higher pleasure and arousal, enhancing consumer delight. |
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