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Showing papers on "Services computing published in 1983"


Journal ArticleDOI
R.A. Thompson1
TL;DR: A tree-like structure for the access of services, which is customizable to the point of being user-alterable, is presented and justified and this access software and the physical teleterminal combine the concepts of selection from a menu, traversing a tree, and the relabeling of buttons.
Abstract: The interface between a machine, which provides a variety of services, and the user (the one served) is described. These experimental telecommunications services include enhanced calling, personal assistance, and electronic messaging. They are felt to be mutually consistent and are perceived at a user's instrument, called a teleterminal. A tree-like structure for the access of services, which is customizable to the point of being user-alterable, is presented and justified. This access software and the physical teleterminal combine the concepts of selection from a menu, traversing a tree, and the relabeling of buttons. An illustration is presented and several generalizations are discussed. The research nature of the project is emphasized.

11 citations


Journal ArticleDOI
TL;DR: In this article, the authors examine the different effects of information technology (IT) in products, processes, office work and services and some of the implications for the international division of labour and developing countries.

8 citations


Journal ArticleDOI
TL;DR: The authors describe the applications approach and the alternative Data Base Management System (DBMS) approach through their developmental history, discuss the technology of DBMS components, and consider the implications of choosing the DBMS alternative.
Abstract: The traditional incremental approach to computerization presents substantial problems as systems develop and grow. The Data Base Management System approach to computerization was developed to overcome the problems resulting from implementing computer applications one at a time. The authors describe the applications approach and the alternative Data Base Management System (DBMS) approach through their developmental history, discuss the technology of DBMS components, and consider the implications of choosing the DBMS alternative. Human service managers need an understanding of the DBMS alternative and its applicability to their agency data processing needs. The basis for a conscious selection of computing alternatives is outlined.

6 citations



Journal ArticleDOI
TL;DR: In this article, the authors define what makes a service service service-like and following from that, are there common characteristics by which we can group different services, and find that services tend to be hybrid combinations of types, being less single-minded than manufacturers.
Abstract: As a conceptual framework for teaching, the author asks what makes a service service‐like and following from that, are there common characteristics by which we can group different services. Outside the classroom, whether in consultancy or research, it is vital to realise that services tend to be hybrid combinations of types, being less single‐minded than manufacturers.

4 citations












Journal Article
TL;DR: The Fixed Network Engineering (FNE) department offers a full range of audit, data entry, data validation, process management, documentation and training services to ensure a smooth network database system implementation as discussed by the authors.
Abstract: Network database services complement the engineering planning and design services offered by LCC. Throughout the years, LCC has performed a variety of database services ranging from network audits, process development, data entry and validation, implementation, and operations support. Services can be provided on a system turnkey basis or through staff augmentation by utilizing a wide range of subject matter experts. LCC will work with each customer to develop the solution that best fits the individual project objectives. LCC's Fixed Network Engineering (FNE) department offers a full range of audit, data entry, data validation, process management, documentation and training services to ensure a smooth network database system implementation. > Database Strategies – LCC will participate and provide subject matter expertise in all areas of Network Database integration. > Telecordia's Granite (Xpercom/Xng), Metasolv's TBS™, and other database applications – The LCC team will assist in the development of Methods of Procedures (MOPs) and strategies for database validation, OSS integration, and BAU processes. LCC will also represent its customers for product and standards development. > Data Validation – LCC will conduct audits of cell site and network equipment inventories to verify the integrity of information to be transferred into integrated OSS systems. > Data Entry – LCC engineers will support the data integration process, whether for BAU network growth and evolution or for special turnkey projects associated with new launches or network overlays. This service typically includes: • Updating path data with respect to circuit rolls or disconnects > Network Design – LCC engineers will use database applications to select port assignments and CFA assignments/circuit paths to design network configurations in support of new deployments or migrations. > Project Management – For turnkey requirements, LCC will coordinate project activities and track and report implementation progress. > Database Application Training – LCC will provide training on application account setup and system navigation.



Proceedings ArticleDOI
26 Oct 1983
TL;DR: The planning process not only promotes better understanding among information services users and providers, but also achieves closer communications among all involved in the process.
Abstract: This paper describes the information services planning methodology in use within a large academic health center. The planning process not only promotes better understanding among information services users and providers, but also achieves closer communications among all involved in the process. The key elements of the formal plan are outlined with emphasis on achieving cost effective use of critical information services resources.