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Andreas B. Eisingerich

Researcher at Imperial College London

Publications -  89
Citations -  7674

Andreas B. Eisingerich is an academic researcher from Imperial College London. The author has contributed to research in topics: Customer retention & Customer advocacy. The author has an hindex of 29, co-authored 78 publications receiving 6280 citations. Previous affiliations of Andreas B. Eisingerich include University of Cambridge.

Papers
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Does educating customers create positive word of mouth

TL;DR: In this article, the authors empirically examined whether and how educating customers (a brand's efforts to enhance customers' product-related knowledge) affects customer word of mouth (WOM).
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Digital transformation and possession attachment: examining the endowment effect for consumers’ relationships with hedonic and utilitarian digital service technologies

TL;DR: The results show that consumers become instantaneously attached to and are reluctant to give up digital services once they have obtained them and that the psychological processes underlying the effect differ between utilitarian and hedonic digital services.
Journal ArticleDOI

A Bad Job of Doing Good: Does Corporate Transparency on a Country and Company Level Moderate Corporate Social Responsibility Effectiveness?:

TL;DR: In this article, the authors argue that corporate social responsibility (CSR) helps companies build strong and positive relationships with consumers, but it is not well understood why certain companies ar...
Journal ArticleDOI

Strong Anxiety Boosts New Product Adoption When Hope Is Also Strong

TL;DR: In this paper, the authors describe how new products can evoke anticipatory emotions such as hope and anxiety, and how consumers might hope that innovative offerings will produce goal-congruent outcomes; on the other hand, they...
Book

Brand Admiration: Building A Business People Love

TL;DR: The brand admiration model as discussed by the authors provides a compelling framework for developing brands that enhance value to customers and companies alike, such brands connect with customers and meet goals contributing to their happiness by providing meaning, identity, and emotion.