Bee-Lia Chua

TL;DR: In this article, a study was conducted to shed light on an understanding of cruise vacationers' evaluations of onboard experiences with cruise lines in North America and their loyalty-formation process, which revealed that interactional quality and outcome quality were significantly and positively associated with novelty and perceived value which in turn affected satisfaction and loyalty.

TL;DR: This paper examined the role of negative affeces in the COVID-19 pandemic in the travel and tourism industry and found that tourists are increasingly putting off their air travel due to COVID 19 pandemic.

TL;DR: In this paper, the authors examined customers' loyalty generation process for a chain coffee shop brand by considering the role of cognitive drivers, affective drivers, brand satisfaction, and relationship commitment.

TL;DR: In this article, the structural relationships between the variables were examined by adopting a structural equation modeling (SEM) approach, and the empirical data was collected in Malaysia, where tourists' perceived food image played a role in directly influencing food satisfaction and quality of culinary experience (culinary quality).

TL;DR: In this article, the authors investigated the relationship among cognition, emotion, sensory, well-being perception, satisfaction, word-of-mouth, and intention to revisit airline lounges.