James “Mick” Andzulis

TL;DR: In this article, the role of social media in the sales force and the sales process is discussed, and four business strategies to determine who "owns" social media within an organization are discussed.

TL;DR: In this article, a value-added model, creative boundary spanners can improve service behaviors and overall performance by advancing Amabile's componential framework, which underscores the importance of boundaries in value added models.

TL;DR: In this article, the authors investigate how organizational identification and role conflict impact the collection and use of individual competitive intelligence (ICI) and how this impacts individual performance, and they conclude that firms can create an environment which facilitates the collection of ICI and that this, in turn, positively affects individual performance.

TL;DR: This paper reviews the trade-offs associated with short-form scales, both pro and con, along with strategies for employing or developing shortened scales and illustrates multiple approaches to the analysis ofsplit surveys, which use multiple forms to include more total items while limiting the burden on respondents in each group.

TL;DR: In this article, the authors apply the theory of confluence to demonstrate that cross-cultural capability of cultural intelligence can lead to both positive and negative outcomes, and propose that expatriates high in cultural intelligence excel in customer relationship performance while simultaneously behaving opportunistically.