Journal ArticleDOI
The Dark Side of Cultural Intelligence: Exploring Its Impact on Opportunism, Ethical Relativism, and Customer Relationship Performance
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In this article, the authors apply the theory of confluence to demonstrate that cross-cultural capability of cultural intelligence can lead to both positive and negative outcomes, and propose that expatriates high in cultural intelligence excel in customer relationship performance while simultaneously behaving opportunistically.Abstract:
Employees who possess cross-cultural capabilities are increasingly sought after due to unparalleled numbers of cross-cultural interactions. Previous research has primarily focused on the bright side of these capabilities, including important individual and work outcomes. In contrast, the purpose of this study is to demonstrate that the cross-cultural capability of cultural intelligence (CQ) can lead to both positive and negative outcomes. Applying the general theory of confluence, we propose that expatriates high in CQ excel in customer relationship performance, while simultaneously behaving opportunistically. We also suggest that ethical relativism moderates these relationships. Using mixed methods, four separate studies generally support our predictions while also deepening our understanding of various forms of opportunism and the mechanism behind two seemingly opposing effects. Conceptual and managerial implications of CQ for opportunism, customer relationship performance, and ethics are discussed.read more
Citations
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The intervening role of Agreeableness in the relationship between trait emotional intelligence and Machiavellianism : reassessing the potential dark side of EI
TL;DR: In this paper, the authors reassess the potential dark side of trait EI, by testing whether Agreeableness mediates and/or moderates the relationship between trait emotional intelligence and Machiavellianism.
Journal ArticleDOI
Service Excellence in Light of Cultural Diversity: The Impact of Metacognitive Cultural Intelligence
TL;DR: In this article, the authors examine when, how, and why service providers interact with a culturally diverse customer in a way previously impossible, in a context where it was previously impossible.
Journal ArticleDOI
The Influence of Cultural Intelligence and Institutional Distance of Chinese and Korean Contractors on the Performance of International Construction Projects
TL;DR: In this paper, the authors explored the impact of cultural intelligence on the performance of international construction projects and the moderating effect of institutional distance, then compared the differences between Chinese and Korean contractors.
Journal ArticleDOI
How do cultural difference, cultural exposure, and CQ affect interpretations of trust from contract choices? Evidence from dyadic cross-country experiments
TL;DR: In this paper, the authors use three experiments to investigate the effects of cultural differences on employees' interpretations of employers' contract choices, and they find that cultural differences will reduce the likelihood for employees to attribute employers' choice of a more-trusting contract to trust.
Journal ArticleDOI
Are Leaders Responsible for Meaningful Work? Perspectives from Buddhist-Enacted Leaders and Buddhist Ethics
Mai Chi Vu,Roger Gill +1 more
TL;DR: This article explored how leaders understand their roles in creating meaningfulness at work and their perceptions of how employees experience their leadership approach in this respect, and introduced a number of leadership approaches in cultivating meaning at work that question the argument that leaders are primarily responsible for enabling or satisfying employees' search for meaning.
References
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Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Claes Fornell,David F. Larcker +1 more
TL;DR: In this paper, the statistical tests used in the analysis of structural equation models with unobservable variables and measurement error are examined, and a drawback of the commonly applied chi square test, in additit...
Journal ArticleDOI
Common method biases in behavioral research: a critical review of the literature and recommended remedies.
TL;DR: The extent to which method biases influence behavioral research results is examined, potential sources of method biases are identified, the cognitive processes through which method bias influence responses to measures are discussed, the many different procedural and statistical techniques that can be used to control method biases is evaluated, and recommendations for how to select appropriate procedural and Statistical remedies are provided.
Book
Introduction to Mediation, Moderation, and Conditional Process Analysis: A Regression-Based Approach
TL;DR: In this paper, the authors present a discussion of whether, if, how, and when a moderate mediator can be used to moderate another variable's effect in a conditional process analysis.
Journal ArticleDOI
The Effect of National Culture on the Choice of Entry Mode
Bruce Kogut,Harbir Singh +1 more
TL;DR: In this paper, the authors investigated the influence of national culture on the choice of entry modes in the United States market by analysing data on 228 entries into the market by acquisition, wholly owned greenfield and joint venture.
BookDOI
Sex differences in social behavior : a social-role interpretation
TL;DR: The analysis of sex differences in social behavior is presented as a new theory and a new method based on research published in “Sex Differences in Social Behavior: A New Theory and a New Method.”