Fujun Lai

TL;DR: This study provides a practical guideline for evaluating and using PLS and uses examples from the operations management literature to demonstrate how the specific points in this guideline can be applied.

TL;DR: In this article, the authors present a practical guideline for evaluating and using PLS that is tailored to the operations management field and use examples from operations management literature to demonstrate how the specific points in this guideline can be applied.

TL;DR: In this article, an integrative model was proposed and tested to examine the relations among service quality, value, image, satisfaction, and loyalty in China, which revealed that service quality directly influences both perceived value and image perceptions, and that corporate image influences value and that both customer satisfaction and value are significant determinants of loyalty.

TL;DR: In this paper, the authors developed and tested an integrative model to examine the relationships between golf travelers' perceptions of quality, value, equity, and satisfaction and investigate the impacts of the service evaluation variables (i.e., quality, values, equity and satisfaction) on their behavioral intentions (e.g., revisit a destination, word-of-mouth referrals, and search for alternative destinations).

TL;DR: In this article, Wang et al. developed and tested a research model to investigate the role of information technology (IT) capability of third-party logistics (3PL) providers and how IT capability affects their competitive advantage.