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Nawar N. Chaker
Researcher at Louisiana State University
Publications - 19
Citations - 378
Nawar N. Chaker is an academic researcher from Louisiana State University. The author has contributed to research in topics: Organizational identification & Loyalty business model. The author has an hindex of 7, co-authored 19 publications receiving 154 citations. Previous affiliations of Nawar N. Chaker include Elon University.
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Customer value co-creation behavior: A dyadic exploration of the influence of salesperson emotional intelligence on customer participation and citizenship behavior
TL;DR: In this paper, the authors show that salesperson emotional intelligence and empathy are key influencers of customer participation, customer citizenship behavior, and commitment to the salesperson, and reveal that the ability to perceive, understand, and regulate emotions affects customer value co-creation behaviors differently.
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Connect within to connect outside: effect of salespeople's political skill on relationship performance
TL;DR: The authors explored the effects of salesperson's intraorganizational relationships on salespeople's job-related outcomes, grounded in social influence theory, and explored the effect of intra-organizational relationship on salesperson performance.
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Operationalizing salesperson performance with secondary data: aligning practice, scholarship, and theory
TL;DR: In this paper, a systematic review of the literature on salesperson performance that encompasses over thirty years of empirical research on the subject is presented, which provides guidance to scholars and reviewers related to the selection of appropriate SPOs for meeting specific research objectives.
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It is all in good humor? Examining the impact of salesperson evaluations of leader humor on salesperson job satisfaction and job stress
TL;DR: In this article, the authors identify job stress and job satisfaction as critical factors affecting job performance, and suggest that sales managers can influence salesperson job stress a.k.a. job satisfaction.
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Inside sales social media use and its strategic implications for salesperson-customer digital engagement and performance
TL;DR: In this article, a grounded theory approach is used to investigate the "lived experiences" of inside salespeople at the intersection with social media in sales, and a framework depicting: inside sales strategic social media use → inside salesperson-customer digital engagement →Inside sales performance is presented.