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Snehasish Banerjee

Researcher at University of York

Publications -  79
Citations -  1977

Snehasish Banerjee is an academic researcher from University of York. The author has contributed to research in topics: Computer science & Rumor. The author has an hindex of 17, co-authored 67 publications receiving 1329 citations. Previous affiliations of Snehasish Banerjee include Nanyang Technological University.

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Customer knowledge management via social media: the case of Starbucks

TL;DR: The extent to which the use of social media can support customer knowledge management (CKM) in organizations relying on a traditional bricks‐and‐mortar business model is analyzed.
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In search of patterns among travellers' hotel ratings in TripAdvisor

TL;DR: In this paper, the authors classify travelers according to their profiles, namely, business, couple, family, friend and solo, and conduct a factorial analysis of variance for independent and chain hotels.
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Helpfulness of user-generated reviews as a function of review sentiment, product type and information quality

TL;DR: In this paper, the authors studied the relationship between information quality and review helpfulness and found that the relationship varied as a function of review sentiment as well as product type, regardless of product type.
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Understanding review helpfulness as a function of reviewer reputation, review rating, and review depth

TL;DR: Examination of data from the popular review platform Amazon indicates that review helpfulness is positively related to reviewer profile and review depth but is negatively related to review rating.
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Deep learning to filter SMS spam

TL;DR: Deep learning is used to classify Spam and Not-Spam text messages using Convolutional Neural Network and Long Short-Term Memory models, which achieved a remarkable accuracy of 99.44% on a benchmark dataset.