Institution
Limkokwing University of Creative Technology
Education•Kuala Selangor, Malaysia•
About: Limkokwing University of Creative Technology is a education organization based out in Kuala Selangor, Malaysia. It is known for research contribution in the topics: Customer satisfaction & Service quality. The organization has 152 authors who have published 164 publications receiving 1413 citations.
Topics: Customer satisfaction, Service quality, Loyalty business model, Customer retention, The Internet
Papers
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TL;DR: By means of monotone iterative technique, the existence and uniqueness of the positive solution for a fractional differential equation with derivatives are established, and the iterative sequence of the solution, an error estimation and the convergence rate of thepositive solution are given.
105 citations
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TL;DR: In this article, the effect of workplace environment's factors on employees' performance was investigated through a survey method; total 139 employees were participated from three main workplace of Miyazu (M) Sdn. Bhd.
Abstract: This study aims to investigate the effect of workplace environment’s factors towards employees’ performance. Data was collected through the survey method; total 139 employees were participated from three main workplace of Miyazu (M) Sdn. Bhd. Based on the findings it shows that only supervisor support is not significant towards the employees’ performance. Meanwhile, job aid and physical workplace environment are having a significant relationship towards the employees’ performance.
93 citations
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TL;DR: In this paper, the authors used Partial Least Square (PLS) procedure on data collected from a survey that yielded 295 usable questionnaires and found that customer satisfaction has significant and positive partial mediating effect on service quality and customer loyalty relationship.
Abstract: The aim of this study is to develop an indirect effect of understanding service quality, customer satisfaction and customer loyalty in Malaysia rural tourism. The model was designed and later examined by utilizing the Partial Least Square (PLS) procedure on data collected from a survey that yielded 295 usable questionnaires. The results confirmed that customer satisfaction have significant and positive partial mediating effect on service quality and customer loyalty relationship in Malaysia rural tourism. It is vital to do the study utilizing experimental design by capturing longitudinal data in Malaysia rural tourism industry using robust measures. The findings imply that the relationship of service quality, satisfaction and customer loyalty will lead to rural tourism operators’ profitability. Therefore service quality and customer satisfaction play a crucial function within the Malaysia rural tourism industry. This research is one of the first known attempts to use PLS to test a mediation effect.
91 citations
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TL;DR: In this paper, the effects of laminar nanofluid flow over the microscale backward-facing step (MBFS) and forward-facing steps (MFFS) on the heat transfer characteristics were investigated experimentally.
66 citations
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TL;DR: In this article, the authors discuss the significance of scope on project success and what can be the major factors behind mismanagement of scope and how it can be overcome, and conclude that a better understanding of the distinction between project and product scope can bring a higher possibility of project success.
63 citations
Authors
Showing all 157 results
Name | H-index | Papers | Citations |
---|---|---|---|
Emmanuel Howe | 2 | 2 | 7 |
Hameedur Rahman | 2 | 15 | 51 |
Mike Ng Ah Ngan | 2 | 2 | 56 |
Ashraf Abbas M. Al-modwahi | 2 | 3 | 21 |
Yinan Lu | 2 | 2 | 105 |
Faisal Khalil-Ur-Rehman | 2 | 6 | 21 |
Arman Sarram | 2 | 3 | 8 |
Aneeqa Zreen | 2 | 4 | 39 |
Ivy Hawah Taana | 2 | 3 | 11 |
Meghdad Abbasian Fereidouni | 2 | 5 | 25 |
Amirhossein Hosseinmemar | 2 | 6 | 15 |
Nor Idayu Ahmad Azami | 2 | 3 | 9 |
K. Ramanathan Kalimuthu | 2 | 3 | 20 |
Muhammad Lufti Osman Harun | 1 | 1 | 14 |
Hamed Esfandiari | 1 | 1 | 2 |