Showing papers in "European Management Journal in 2002"

TL;DR: In this article, the authors discuss the concept of customer knowledge management (CKM), which refers to the management of knowledge from customers, i.e. knowledge resident in customers.

TL;DR: In this article, the authors evaluate the findings of six collaborative research projects and identify factors which, if managed correctly, increase the probability of a collaboration being perceived as successful by both academic and industrial partners.

TL;DR: In this article, the authors explored the motivations of firms adopting and certifying environmental management systems (EMS) and examined the results or impacts on the companies that do so, and compared these findings with those of five in-depth case studies of smaller domestic energy and gas companies in Germany.

TL;DR: An international survey of outsourcing contrasts current practice between US and European companies as discussed by the authors, identifying US companies as pursuing more value adding sourcing strategies while European companies are more focused on gaining economies of scale through outsourcing.

TL;DR: In this article, the authors shed some light on the nature of socially responsible buying and explained how companies can incorporate social responsibility criteria into their purchasing decisions and how to incorporate them into their decisions.

TL;DR: The effectiveness of self-regulation to promote corporate social responsibility, with codes of conduct as most common means, continues to be the subject of widespread interest as discussed by the authors, and the importance of a supply-chain approach and attention for the host-country context is recognized.

TL;DR: In this article, a survey evidence shows the importance of partner-country-specific knowledge in the case of Russia, as well as the dynamics of entry, as events in the network and expansion of the network, motivate increased commitment.

TL;DR: In this paper, the authors propose a four stage process illustrated by examples of the companies that they have investigated in detail, in order to foster these value-creating networks, and demonstrate that the most valuable activities in knowledge management focus on creating knowledge networks beyond the traditional concept of communities of practice.

TL;DR: The Temple Framework as mentioned in this paper is a theoretical framework for e-marketplaces, which is used in gatetrade.net, an e-commerce platform founded by influential Danish companies with a European and international presence.

TL;DR: The authors presents a case study of one of the leading Chinese multinationals, the Haier Group, which addresses the internationalization strategy that has made Haier successful, factors influencing the strategy, and the strategic implications for both Western and Chinese companies.

TL;DR: In this paper, the authors examined how NGOs could play an important role as partners to business/industry in promoting sustainable consumption and identified two essential factors for success: consumers need to feel empowered to make a difference through their behavior and they should also be able to improve their quality of life.

TL;DR: In this paper, the authors define the marketing discipline from a shareholder's perspective by putting Customer Equity at its center and give guidance on how such an approach and its core methods could look.

TL;DR: In this paper, the authors conducted an empirical survey to identify differences in SWOT analysis factors between micro, small-to-medium and large software enterprises, and found that almost every identified discriminating endogenous success factor is viewed more negatively by managers of micro-enterprises compared to larger firms.

TL;DR: In this article, an integrative model of organisational change encompassing all parts of the organisation (i.e., strategy, structure, processes and human capital) is developed to offer managers guidance as to the fundamental factors that need to be considered when planning and implementing change initiatives.

TL;DR: In this paper, the authors describe a "Listen- Interpret-Translate-Transfer" (LITT) process used by a researcher to build an explicit model of change, based on the often only implicit experience of these organisations.

TL;DR: This work discusses the problems associated with the lack of either flexibility or visibility, and how information integration technology, within the enterprise application integration space, can lead to the creation of adaptive enterprises.

TL;DR: In this article, a study of the leadership of a group of organizations considered as exemplary for what they represent: the most outstanding restaurants in France is presented, where the authors analyze how the success of these establishments is influenced by the way these chefs apply and align these two leadership roles; what specific factors each role entails, and how these roles are used by the chefs to achieve their special position in society.

TL;DR: In this paper, the relative importance of firm resources (firm effect) and industry membership (industry effect) in explaining firm profitability for a set of non-diversified manufacturing companies in Spain was studied.

TL;DR: In this article, the authors look at how electronic auctions can be affected by various trade-offs in sourcing strategy and show that even when auctions are used, regional sourcing strategies rather than global ones are the norm for most European firms.

TL;DR: In this article, the authors present four principles of reputation research and measurement that may be used on a predictive basis to guide, frame and model future research into this area, which is a recent area of academic debate and controversy.

TL;DR: In this article, a combination of questionnaire surveys and semi-structured interviews was used to investigate the characteristics of leaders of both e-businesses and traditional bricks and mortar companies.

TL;DR: In this paper, the authors present the findings of an empirical study of 209 firms in the Nordic countries and discuss recent advances in performance management, both for the Nordic Region as a whole and in individual countries The findings show that the performance management systems of the Nordic firms under study are used both diagnostically and interactively.

TL;DR: In this article, the authors investigate why large public companies in the UK purchase liability insurance for their directors and officers (D&O), and find that insured companies are larger, are more exposed to US litigation, experience greater share price risk, exhibit lower levels of managerial ownership, and possess greater non-executive representation on their boards than uninsured companies.

TL;DR: In this paper, the authors present in-depth longitudinal data on four European Internet firms showing how companies can combine affiliation and lock-in strategies to generate competitive advantage on the Web.

TL;DR: In this paper, the authors argue that firms should increasingly rely on finer segmentation of their customers and resort to dynamic and smart pricing, product and price versioning and bundling.

TL;DR: The authors examined whether large European, Japanese, and United States firms use their web sites to communicate their mission statements to stakeholders, and found that mission-type statements can eventually be found on 66.7% of the web sites of European firms, 50% of Japanese firms, and 66.3% of US firms.

TL;DR: The possibility of developing a knowledge production system for management research based on the "mode 2" ideas of Michael Gibbons et al. as mentioned in this paper has attracted considerable attention, and a number of experimentation is being undertaken in creating innovative forms of management research.

TL;DR: In this article, the authors present a new integrated value management concept (RAVE) for managing human capital (Workonomics), customer capital (Custonomics) and supplier capital (Supplynomics), all in a value-oriented and quantitative way.

TL;DR: In this article, the authors describe a five-year research process, involving a range of 25 organisations drawn from the public and private sectors, and present a brief overview of these projects, their genesis, conduct and deliverables.