Showing papers in "Uncertain Supply Chain Management in 2022"

Investigating the impact of benefits and challenges of IOT adoption on supply chain performance and organizational performance: An empirical study in Malaysia

Abstract: In Malaysia, manufacturing industry is a major contributor to the economic advancement. As a result, cutting-edge technology like the internet of things (IoT) is projected to have a significant impact on business operations and supply chain management (SCM). However, research into the influence of IoT deployment on supply chains and organizational performance is relatively sparse. Therefore, this study is to determine the relationship between benefits and challenges of IoT adoption and organizational performance. Furthermore, this study looks into the mediating role of supply chain performance in the relationship between IoT adoption benefits and challenges and organizational performance. The population of this study is comprised of 3019 manufacturing companies in Malaysia, while the minimum sample size needed is 43 manufacturing companies.1160 complete set of survey questionnaire were distributed through email and 63 responses received representing five per cent of response rate. Partial Least Square Structural Equation Modelling (PLS-SEM) is used to assess all of the study's hypotheses. The results of this paper support six out of the seven hypotheses tested. In conclusion, the manufacturing industry in Malaysia needs to be exposed more to the benefits of IoT rather than keep discussing its challenges. This study can be a guideline to the manufacturing companies in decision making for IoT adoption. The limitations and recommendation for future study is highlighted.

The effect of digital supply chain on organizational performance: An empirical study in Malaysia manufacturing industry

Abstract: Nowadays, global technologies, especially digital things, have become an important tool for businesses to maintain feasible partnerships and build a great value connection with other companies. New digital technologies that are emerging every day are on their way to affect nearly all business processes and activities. This study investigates the effect of the digital supply chain on the supply chain and organization performance in the Malaysia manufacturing industry. This paper also further assesses the mediating effect of supply chain performance in the relationship between the digital supply chain and the organizational performance in the Malaysia manufacturing industry. The objectives are achieved via quantitative research design. The researchers emailed the online survey questionnaire to 1160 manufacturing companies listed in the Federation of Malaysian Manufacturers (FMM) directory via stratified sampling technique and received 63 responses. 7 incomplete responses have been deleted and 56 usable responses representing 5.43% of the response rate used for data analysis. The data was analyzed by using the Partial Least Square Structural Equation Modeling (PLS-SEM). Three hypotheses are not supported and seven hypotheses are supported, which includes all the hypotheses of moderating effect. The manufacturing companies in Malaysia can consider adopting the DSC in the business process to remain reliable in the competitive market by providing good supply chain performance and best organizational performance as a whole. The implication of the study is given to academics and practitioners, specifically manufacturing companies. The limitations and the recommendation for future study have been highlighted.

Does electronic customer relationship management (E-CRM) affect service quality at private hospitals in Jordan?

Abstract: The study's goal is to see how electronic customer relationship management affects the quality of service at private hospitals in Jordan. The dimensions of customer relationship management (CRM) represented by website design, website search, privacy, security, and service delivery on time, while the dimensions of quality of service include reliability, responsiveness, assurance, and empathy. It focused on private hospitals in Jordan. Data were primarily gathered through self-reported questionnaires created by Google Forms distributed to a purposive sample of inpatients via email. The statistical program AMOSv24 was used to test the study hypotheses. The results demonstrated that electronic customer relationship management had a positive impact on service quality. Considering the results, the researchers recommend improving the degree of its practice of managing electronic customer relations by reconsidering its websites in terms of focusing on the website design and its ease of use by patients and the possibility of searching the website.

A conceptual model for the adoption of autonomous robots in supply chain and logistics industry

Abstract: The arrival of the era of robots and autonomous machines is undisputable. It is anticipated that the future business environment will be characterized by a variety of intelligent systems and autonomous robots. In 2017, the International Federation of Robotics reported that momentum gained by robotic technologies is strong and that the sales volumes of both service and industrial robots is expected to grow. Building on this projection, the present study proposes a set of prerequisites or key determinants for the adoption of autonomous robots in the supply chain and logistics industry: technological context (i.e., relative advantage, complexity, and cost), organizational context (i.e., management support, financial support and employee competence) and environmental context (i.e., competitive pressure, customer pressure and vendor support). The study adapts a quantitative research design and uses an online survey to collect the needed data to test the conceptual framework and hypotheses proposed. Part of the study results confirms the association between the cost of digital technologies and the adoption of autonomous robots. However, the study found no evidence that the perceived relative advantage positively impacts supply chain and logistics firms’ adoption of autonomous robots. The study offers some managerial advices to supply chain mangers and marketers of the digital technologies and tools that can be applied in the supply chain setting.

Financial supply chain management: A bibliometric analysis for 2006-2022

Abstract: Supply Chain Finance (SCF) is playing an increasingly important role in operational and financial practices and attracted growing attention from academia and industry alike. However, researchers have not yet been totally able to reach a consensus on the definition of this phenomenon. The study presented in the paper provides an overview of the advancements present in research on Financial Supply Chain Management. Using a bibliometric analysis approach, the paper summarizes the trends of development and the status quo of the Financial Supply Chain Management. The aim is to provide the reader with guidance and a solid conceptual framework for future research.

Green supply chain management and competitive advantage: The mediating role of organizational ambidexterity

Abstract: This study develops a research framework to study the impact of green supply chains with three dimensions, namely green purchasing, green manufacturing, and green marketing to achieve competitive advantage with the existence of organizational ambidexterity as a mediating variable in Jordanian industrial companies. The study targeted the most important Jordanian industrial companies, which included 46 industrial companies out of 66 companies listed on the Amman Stock Exchange. The researchers personally administered 181 questionnaires, responses were analyzed using descriptive statistics, and the appropriate statistical methods were chosen to test the hypotheses of the study and reach its results. The findings indicate that all elements of green supply chain management, namely green purchasing, green manufacturing, and green marketing had a significant impact on competitive advantage. Also, green manufacturing and green marketing had a significant effect on organizational ambidexterity, but there was no significant impact for green purchasing on organizational ambidexterity, finally, the results of the study showed that organizational ambidexterity plays a significant mediating role in the relationship between green manufacturing, green marketing, and competitive advantage.

The effect of blockchain and smart inventory system on supply chain performance: Empirical evidence from retail industry

Abstract: This research aims to fill the research gap with empirical evidence that exists about the impact of blockchain and smart inventory systems on supply chain performance in the retail industry in the UAE. The proposed model is uniquely researched as no prior research explores the link between supply chain performances, blockchain, and smart inventory in prestigious academic journals. A quantitative technique with convenient cluster sampling is used. A descriptive, exploratory, causal and analytical design was applied—a sample size of 303 respondents was used for data analysis through regression and hypothesis with ANOVA. The findings revealed a significant positive impact of blockchain and smart inventory systems on SC performance. Limited construct-based research can be focused on more industries and constructs for future studies. There are numerous chances for businesses to leverage blockchain technology to their advantage over the competition, giving them the chance to strengthen their market position. Managers must carefully consider the qualities of their goods, services, and supply chains to ascertain whether they require or would sufficiently benefit from blockchain.

The mediating role of supply chain management on the relationship between big data and supply chain performance using SCOR model

Abstract: Adopting the Supply Chain Operations Reference (SCOR) model, this study aims at investigating the impact of big data (volume, velocity, variety, veracity, and value) on supply chain performance through the mediating role of supply chain management (plan, source, make, deliver, and return) assuming four hypotheses. Data were collected using a questionnaire from managers of food processing companies. The results showed that big data affected supply chain management significantly and positively, which in turn affected supply chain performance significantly and positively. In addition, big data exerted a significant and positive impact on supply chain performance. Based on these links, it was found that supply chain management mediated significantly the effect of big data on supply chain performance. The study contributes to the literature showing that big data plays a pivotal role in improving supply chain performance and supply chain performance from the SCOR model perspective is critical for the relationship between these two constructs.

Business performance model of herbal community enterprise in Thailand

Abstract: The research study was carried out to investigate the actual business performance model in herbal medicine business in Thailand. The conceptual framework was developed from resource-based theory of herbal medicine community enterprise, and other contemporaneous research in herbal medicine business performance. Accordingly, the study considered the importance of the factors of marketing channel, competitive advantage, logistics integration and innovative management. In this direction, the study employed a quantitative research approach. Questionnaire was used for data collection. Data were collected from 340 entrepreneurs of herbal community enterprise. Finally, data were analyzed using structural equation modeling (SEM) to examine the actual herbal business performance of the organizations studied through all operational links in the marketing channel, competitive advantage, logistics integration and innovative management. Results of the study found that marketing channels had a positive effect on herbal business performance. Competitive advantage also had a positive effect on herbal business performance. Furthermore, logistics performance had a positive effect on herbal business performance. Finally, similar results were found in case of innovative management which shows the positive effect on herbal business performance.

The effect of supply chain management through social media on competitiveness of the private hospitals in Jordan

Abstract: The aim of this research is to examine the impact of supply chain management through social media on competitiveness of the private hospitals in Jordan. The population of the study includes managers in various administrative disciplines. Therefore, the complete census method was used in this research to collect the primary data, where the total responses were 438 responses were used for analysis. The questionnaire was used as a basic instrument in the current research, as it was designed electronically through Google Forms and sent to the research sample via email. AMOS software was used to test the research hypotheses. The results showed that all dimensions of supply chain management through social media had a positive impact on competitiveness; the greatest effect was for strategic relations with suppliers. Based on the study results; managers at the examined companies should enhance their usage of social media with suppliers, according to the report, in order to support strategic connections with them.

The influence of supply chain partners’ integrations on organizational performance: The moderating role of trust

Abstract: Supply chain management and integration have become more important business topics mainly addressed within the different businesses industries in order to influence the organizational performance. The current research study aims to investigate this effect by involving some key of supply chain partners on organizational performance. Also, the moderation role of trust as an influential aspect in the business was also studied in this work. To conduct this research and meet the stated research objective, a quantitative research method was used to collect data from food products manufacturers in Jordan due to the main contribution of this sector to the national economy of Jordan. PLS-SEM approach was selected in the phase of analysis and the findings revealed a significant effect of all hypothesized research assumptions and a significant moderating effect of trust on the relationship between supply chain partners’ integration and organizational performance. The research findings also provided expected implications and supported the relevant evidence and literature in this area, as well it would contribute to cover the existing research knowledge gaps by integrating a new model including sets of new variables that have not been examined together within a single conceptual framework.

The mediating role of operational Flexibility on the relationship between quality of health information technology and management capability

Abstract: The purpose of this study is to investigate the mediating role of operational flexibility between the quality of health information technology and management capability. A cross-sectional study was conducted; data was obtained based on 365 medical staff (medical doctors, nurses, and medical technologists) from public hospitals in the northern region of Jordan; a covenant sample was used. The authors used structural equation modeling to verify the hypotheses. The results reveal that the quality of health information technology has a significant impact on management capability and operational flexibility. Operational flexibility as a partial mediating variable also showed a significant impact on management capability. The study suggests that increasing the quality of health information technology will enhance the management capability and operational flexibility in healthcare organizations and will increase employee loyalty as a vehicle to trigger positive work-related attitudes. This study is one of the very limited studies in the Middle East that examined the role of operational flexibility in the quality of health information technology and employee management capability.

Quality of agricultural extension on productivity of farmers: Human capital perspective

Abstract: The relationship between agricultural extension and farmer productivity has been widely discussed; agricultural extension directly or indirectly affects farmer productivity. In this study, the researchers attempted to elaborate on this matter by looking at it from the rural wing based on the human resource and human capital theory. This study uses a quantitative explanatory approach. The analytical tool used is Structural Equation Modeling (SEM) as a fundamental data analysis using AMOS software. The population in this study were all agricultural extensions in South Sulawesi and West Sulawesi. The sample was taken using the accidental sampling technique; it included only the completed questionnaire in the data analysis. Until the time limit, only 122 agricultural extension people filled out the questionnaire and were declared complete. Research shows that rural extension has a significant positive effect on soft-skill competence and not substantial on farmer productivity. Furthermore, soft-skill competence significantly affects farmer productivity and is a good mediator in increasing farmer productivity. The results show that it could improve farmers' productivity, not because of direct extension but because the farmers' soft competence increased due to interventions from the quality of agricultural extension workers. Therefore, good quality agricultural extension agents will encourage the rural farmers' ability to solve problems. Make systematic planning and communication skills that will help them build relationships with colleagues and stakeholders, improve ethics, discipline, increase their skills and experience.

The role of e-marketing and e-CRM on e-loyalty of Indonesian companies during Covid pandemic and digital era

Abstract: The aim of this research is to analyze the effects of e-Marketing, e-CRM and e-Marketing on e-Loyalty and company performance. The study is quantitative with a questionnaire approach. Data processing tools use the SmartPLS 3.3.3 software. The primary data collection method was by distributing online questionnaires through online surveys to 286 managers of non-e-commerce companies during covid pandemic and digital era. The regression test results show the e-Marketing has a significant effect on Company Performance, e-CRM has significant effect on Company Performance, e-Marketing has no significant effect on e-Loyalty, e-CRM has no significant effect on e-Loyalty), e-Loyalty has no significant effect on Company Performance, e-CRM has no significant effect on business sustainability through e-Loyalty. Finally, e-Marketing has no significant effect on Company Performance through e-Loyalty. That means e-marketing and e-CRM have a relationship and influence on e-loyalty both individually and simultaneously.

The effect of supply chain resilience on supply chain performance of chemical industrial companies

Abstract: The aim of this study is to identify the effect of supply chain resilience as measured by supply chain flexibility, supply chain collaboration, and supply chain agility on supply chain performance. A sample consisting of employees from chemical industrial companies in Jordan was selected to collect data using an electronic questionnaire. Analyzing data via SmartPLS 3.0, the results showed that supply chain collaboration and supply chain agility as key dimensions of supply chain resilience had significant effects on supply chain performance, while supply chain flexibility exerted insignificant effect on supply chain performance. Therefore, managers are recommended to improve their firms’ abilities to carry out effective work with partners and to enhance firms’ abilities to respond quickly to unpredictable changes. Scholars are also requested to conduct further studies such as investigating the effect of supply chain redundancy on supply chain performance.

The mediation role of supply chain agility on supply chain orientation-supply chain performance link

Abstract: This study aims to analyze the supply chain performance mediation on the relationship between supplier flexibility, supply agility, and company performance. The population in this study were 100 broilers in the districts / cities in Banten Province. The data to be used in this study are primary data, through sending questionnaires. Development of theoretical models with five hypotheses processed in the analysis using SmartPLS Software version 3.0.m3. The results showed that supplier flexibility and supply agility have a positive and significant effect on company performance, supplier flexibility and supply agility have a positive and significant effect on supply chain performance and supply chain performance has a positive and significant effect as an intervening variable to the company performance. Supply chain mediation has an important role in integrating production processes from upstream to downstream, including establishing good relations between businesses involved in supply chain management to improve the company's performance.

The effect of green supply chain on sustainability: Evidence from the pharmaceutical industry

Abstract: This study came with the aim of identifying the impact of the green supply chain on sustainability. This research targeted managers at the senior and middle levels of the Pharmaceutical Industry in Jordan, as they were formulating the company's strategies and determining its policies. A purposive sample consisting of 258 managers was selected. To gather the data needed for the analysis, a self-report questionnaire was used formulated electronically through Google Forms. AMOS software was used to examine the research hypotheses. The study concluded that there was an impact of the green supply chain with its dimensions (Eco-Design, Green Distribution, Green Purchasing, Green Manufacturing, and Green Reverse Logistics) on sustainability. Based on this result, the researcher recommends pharmaceutical companies in Jordan to take green initiatives and the trends towards implementing a green supply chain approach that reduces the consumption of non-renewable resources and waste, and to establish special laws and regulations in the company that oblige employees to apply the green approach in their practices within the work.

The effect of management accounting and blockchain technology characteristics on supply chains efficiency

Abstract: Blockchain is a new boom for the use of the Internet and will change the way in accounting and auditing as well as management accounting (MA); Blockchain as the biggest evidence of the growing use of this technology in the accounting field, its use leads to lower costs in the long run, avoiding human errors and controlling manipulation and fraud through immediate control of information and enhancing its integrity. However, this paper aims to investigate the impact of management accounting and Blockchain technology characteristics on supply chain efficiency in Jordanian Manufacturing Companies (JMC). Besides, the descriptive approach was conducted using the survey, 258 respondents were included in the survey from JMC. The results indicated that the characteristics of Blockchain technology and MA has a positive and significant impact on the efficiency of supply chains in JMC. However, this paper contributes to identifying the characteristics of Blockchain as well as management accounting methods and their role in increasing the efficiency of supply chains; to survive and continue in different business environments.

The role of supply chain visibility, supply chain flexibility, supplier development on business performance of logistics companies

Abstract: This study aims to determine the effect of supply chain visibility on business performance, to determine the effect of supply chain flexibility on business performance and to determine the effect of supplier development on business performance. The sample of respondents in this study were 120 respondents from logistics companies in Tangerang. Type of research is quantitative research. The data analysis technique used structural equation modeling and SmartPLS for analyzing data. The data collection method in this study was carried out using a survey method, namely by distributing online questionnaires to respondents in the form of questions. The data collection method in this study was an online questionnaire by google form. The sample selection method in this study is simple random sampling. The results of the analysis that have been carried out concluded that Inventory Control, Supply Chain Flexibility, Supply Chain Visibility, Supplier Development had positive and significant influence on business performance.

The role of management accounting in the development of supply chain performance in logistics manufacturing companies

Abstract: The supply chain has been a major component of competitive strategy to enhance organizational productivity and profitability, and the supply chain is a relatively new and rapidly expanding discipline that is transforming the way that manufacturing and non-manufacturing operations meet the needs of their customers. This study aims to establish the role of management accounting in the development of supply chain performance in logistics manufacturing companies. The study applies a quantitative research methodology and uses a questionnaire method to collect the data. The study sample consists of 181 respondents. This study analyzes the data using the (SPSS) program. The results reveal a statistically significant relationship at the significance level (α≤0.05) between the management accounting, including the “target cost, value chain costing and quality costing” and supply chain performance in logistics manufacturing companies.

The role of buzz and viral marketing strategic on purchase intention and supply chain performance

Abstract: The purpose of this study is to analyze the effect of viral marketing and purchase intention, the influence between viral marketing and supply chain performance, the influence buzz marketing and purchase intention, the positive buzz marketing and supply chain performance, and the influence between purchase intention and supply chain performance. This study uses quantitative methods and data analysis techniques Structural Equation Modeling Equation Modeling using SmartPLS 3.0 software. The sample selection method used the snowball sampling method. Online questionnaires were sent to respondents as many as 120 Freight Forwarders in DKI Jakarta. Based on data analysis, it was found that there is a positive influence between viral marketing and purchase intention, there is a positive influence between viral marketing and supply chain performance, there is a positive influence between buzz marketing and purchase intention. There is a positive influence between marketing buzz and supply chain performance. There is a positive influence between purchase intention and supply chain performance. The novelty of this research is a model of the relationship between viral and buzz marketing on purchase intention and supply chain performance and the results of this study can be applied in other organizations and in other countries.

Validating the operational flexibility dimensions in the medical service sectors

Abstract: This paper examines the health operations flexibility dimensions in the United Arab Emirate in the healthcare sector by employing Structural Equation Modeling (SEM) approaches. The study also attempts to determine the numbers for the operational flexibility dimensions which will help the researchers in future find healthcare operational flexibility dimensions valid and reliable. A model consisting of two constructs of operations flexibility structures: external flexibility and internal robustness is examined to measure health operations flexibility elements in service sectors. Respondents are the health leaders (managers, middle manager, top manager and others) who were working in health service sectors in the United Arab Emirate. The underlying constructs of operations flexibility are empirically verified and validated through Reliability Analysis Procedure, Exploratory Factor Analysis (EFA), First and Second Confirmatory Factor Analysis, and Construct Validity Procedures, Structural Equation Modeling (SEM) was employed to test the model, drawing on a sample of 250. The findings revealed that the model of the UAE health service sector consists of two latent's operations flexibility dimensions namely external flexibility and internal robustness, each dimension consisting of four items. Further research should be considered to validate these findings in the other firms. The two dimensions of health operations flexibility represent a valid instrument to measure the operations flexibility in the services sector in the United Arab Emirate. This research is important for one to understand the main topics of health operations flexibility in the health services sector.

Exploring market orientation, product innovation and competitive advantage to enhance the performance of SMEs under uncertain evens

Abstract: The purpose of this study is to build an empirical research model and prove the influence of market orientation on product innovation and competitive advantage. The study also proves the intervening role of product innovation and competitive advantage on increasing market performance. In addition, market uncertainty is also tested in moderation in strengthening the relationship between product innovation and competitive advantage in market performance. The study tests 178 samples of Batik SME players in Surakarta. A purposive sampling was used as this research’s sampling method. The result of this study proves empirically that market orientation positively, significantly influences product innovation and competitive advantage. The test of mediation role between product innovation and competitive advantage in market performance also shows positive and significant results. The result of the test on moderation role between Market uncertainty in the relationship between product innovation and competitive advantage on market performance also shows positive and significant influence on market performance.

Building green supply chain management in pharmaceutical companies in Indonesia

Abstract: This study aims to analyze the contribution of Green Manufacturing and Green Distribution on improving the performance of Green Supply Chain Management (GSCM) through Reverse Logistics. The development of industry and increasing consumer concern for the environment as well as issues regarding the concept of an environmentally sound industry have forced industries to adjust in line with the GSCM concept. To make the program a success, Green Manufacturing, Green Distribution, and Reverse Logistics are assumed to be supporting the implementation process. This study uses quantitative methods, with the number of samples taken randomly as many as 70 people. The analysis was carried out using the Path Analysis method. Hypothesis testing was carried out in two stages, namely Structural Model-1 and Structural Model-2 testing to obtain each path coefficient number. The results of the study conclude that there is the contribution of Green Manufacturing, Green Distribution, and Reverse Logistics on the success of GSM implementation so that companies must always pay attention to the facilities and related policies to improve the performance of those variables.

The impact of supply chain financing on SMEs performance in Global supply chain

Abstract: The purpose of the article is to evaluate the factors affecting supply chain finance and the influence of supply chain finance on supply chain financing performance and SMEs performance in Vietnam. The study was conducted on 856 small and medium enterprises in Vietnam for 3 consecutive months. The data is processed by Smart PLS 3.3.6 software, the results show that credit quality, supply chain integration, information sharing, and information technology all have a statistically significant impact on supply chain finance. Besides, supply chain finance has a statistically significant impact on supply chain financing performance and SMEs performance. Finally, the innovation capability and the market response capability act as full mediators in the relationship between supply chain finance and supply chain financing performance. Based on the research results, we propose solutions and recommendations to help small and medium enterprises better access capital and improve business performance.

Modeling the interrelationships among environmental forces, organizational capabilities and supply chain sustainability

Abstract: This research aimed to investigate the interrelationships among environmental forces, organizational capabilities, and supply chain sustainability. The mediation role of organizational capabilities and supplier relationship between environmental forces and Supply chain Sustainability were analyzed. Dataset obtained from 410 managers in the Jordanian food industry were used. PLS-SEM was conducted for analysis purposes. The findings reveal that environmental forces and organizational capabilities directly impact supply chain sustainability. The findings have additionally shown that supplier relationships and organizational capabilities played a mediation role between environmental forces and supply chain sustainability. The results show that companies might derive significant benefits from sustainable practices and consider them to maximize the success level of the supply chain sustainability initiative.

The effect of supply chain finance on supply chain risk, supply chain risk resilience, and performance of Vietnam SMEs in global supply chain

Abstract: The purpose of the article is to examine the response of small and medium enterprises (SMEs) in Vietnam to supply chain finance and then have a strategy to use supply chain risk resilience to control supply chain risk and improve supply chain effectiveness and SMEs performance. The analysis results are based on three months of data collected from 890 SMEs in Vietnam. The results show that supply chain finance has a statistically significant positive impact on supply chain effectiveness, SMEs performance and supply chain risk resilience. At the same time, supply chain finance has a negative impact on the supply chain risk of Vietnam SMEs in the global supply chain. Finally, we offer recommendations to help SMEs improve supply chain effectiveness and performance through the supply chain finance tool.

The effect of safety risk management and airport personnel competency on aviation safety performance

Abstract: Aviation safety performance at Wamena Indonesia airport is still relatively low, and this is shown by the high number of accidents that occurred at the airport in the 2013-2018 period, namely 20 accidents. The low performance of flight safety at Wamena airport is suspected to be related to the lack of optimal implementation of safety risk management and the competence of airport staff that still needs to be improved. The study aimed to determine the effect of safety risk management and airport personnel competence on flight safety performance at Wamena airport in eastern Indonesia. The research was conducted using a quantitative approach involving some respondents from airport staff and as many as 60 officers. The results showed that there was a significant direct effect of safety risk management on the flight safety performance of 79.8%; there is a significant direct effect of airport personnel competence on flight safety performance by 81.8%; there is a significant direct effect of airport personnel competence on safety risk management of 98.1%; there is a significant direct effect of safety risk management and the competence of airport personnel simultaneously on flight safety performance by 96% and based on research results show that indirectly safety risk management has an influence on flight safety performance through airport personnel competence of 97.7%.

A supply chain resilience model for business continuity: The way forward for highly regulated industries

Abstract: The COVID-19 outbreak is a black swan event that has uncovered the delicateness of global supply chains and business architecture. Underpinned by the agency theory and institutional theory, a proposition for business continuity in the highly regulated pharma industry is presented in this paper. A cross-sectional quantitative study was carried out on a sample of 102 pharma supply chain executives in Malaysia. The primary data were gathered by administering a self-administered questionnaire and analyzed using the partial least squares structural equation modelling (PLS-SEM). The result reveals that supply chain orientation directly influences supply chain resilience. Also, introducing collaborative regulation as a mediator in this relationship shows partial mediation. The notion of collaborative regulation as a behavioral governance mechanism is relatively new, thus, presenting interesting opportunities for further exploration of the subject matter.