Proceedings ArticleDOI
A language/action perspective on the design of cooperative work
Terry Winograd
- pp 203-220
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This paper introduces a perspective based on language as action, and explores its consequences for practical system design, and is illustrated with an extended example based on studies of nursing work in a hospital ward.Abstract:
In designing computer-based systems, we work within a perspective that shapes the design questions that will be asked and the kinds of solutions that are sought. This paper introduces a perspective based on language as action, and explores its consequences for practical system design. The language/action perspective is contrasted to a number of other currently prominent perspectives, and is illustrated with an extended example based on studies of nursing work in a hospital ward. We show how it leads to particular analyses of that work, which reveal potentials for creating new designs that can make the work (and the workers) more effective.read more
Citations
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Journal ArticleDOI
The interdisciplinary study of coordination
Thomas W. Malone,Kevin Crowston +1 more
TL;DR: This survey characterizes an emerging research area, sometimes called coordination theory, that focuses on the interdisciplinary study of coordination, that uses and extends ideas about coordination from disciplines such as computer science, organization theory, operations research, economics, linguistics, and psychology.
Journal ArticleDOI
Coordination mechanisms: towards a conceptual foundation of CSCW systems design
Kjeld Schmidt,Carla Simone +1 more
TL;DR: The paper outlines a theory of the use of artifacts for coordination purposes in cooperative work settings, derives a set of general requirements for computational coordination mechanisms, and sketches the architecture of Ariadne, a CSCW infrastructure for constructing and running such malleable and linkable computationalcoordination mechanisms.
Journal ArticleDOI
Computer systems and the design of organizational interaction
TL;DR: A theory of language as social action, which differs from the generally taken-for-granted understandings of what goes on in an organization is proposed and illustrated.
Proceedings ArticleDOI
Principles of trust for MAS: cognitive anatomy, social importance, and quantification
TL;DR: A principled quantification of trust is presented, based on its cognitive ingredients, to use this "degree of trust" as the basis for a rational decision to delegate or not to another agent.
Journal ArticleDOI
Modelling social action for AI agents
TL;DR: In this paper, the ontological categories for social action, structure, and mind are introduced, and different kinds of coordination (reactive versus anticipatory; unilateral versus bilateral; selfish versus collaborative) are characterised.
References
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Book
Metaphors We Live By
George Lakoff,Mark Johnson +1 more
TL;DR: Lakoff and Johnson as mentioned in this paper suggest that these basic metaphors not only affect the way we communicate ideas, but actually structure our perceptions and understandings from the beginning, and they offer an intriguing and surprising guide to some of the most common metaphors and what they can tell us about the human mind.
Book
How to do things with words
TL;DR: In this paper, the authors presented a series of lectures with the following topics: Lecture I * Lecture II* Lecture III * Lectures IV* Lectures V * LectURE VI * LectURES VI * LII * LIII * LIV * LVI * LIX
Journal ArticleDOI
Metaphors We Live by
TL;DR: Lakoff and Johnson as discussed by the authors present a very attractive book for linguists to read, which is written in a direct and accessible style; while it introduces and uses a number of new terms, for the most part it is free of jargon.
Journal ArticleDOI
Plans and situated actions: the problem of human-machine communication
TL;DR: This paper presents a meta-modelling architecture for human-machine communication that automates the very labor-intensive and therefore time-heavy and therefore expensive and expensive process of designing and implementing communication systems.
Understanding Computers and Cognition: A New Founda- tion for Design
Stephen E. Boi,William G. Lycan,Harry C. Bunt,Christopher S. Butler,Basil Blackwell,Frank Fallside,William A. Woods,Joseph Y. Halpern,Klans Schubert,Sylvia Scribner,Michael Cole,Henk C. van Riemsdijk,Edwin William,Terry Winograd,Fernando Flores +14 more