Journal ArticleDOI
A Study on the Relationship between Emotional Labor and Depressive Symptoms among Korean Industrial Service Employees.
TLDR
In this article, a study was designed to identify the relationship between emotional labor and depressive symptoms among Korean industrial service employees and found that emotional labor is related to an increase in depressive symptoms.Abstract:
Objectives: This study was designed to identify the relationship between emotional labor and depressive symptoms among Korean industrial service employees. Methods: The case group consisted of 331 employees who were performing emotional labor at department stores, hotels, and family restaurants in Seoul. The control group in this study consisted of 150 employees (90 officers in Seoul and 60 manufacturing workers in Incheon) who were not expected to perform emotional labor. A structured questionnaire was used to estimate each participants level of emotional labor, general characteristics, job content, job satisfaction, and any depressive symptoms. The measurements for emotional labor were performed only on the case group and not the control group. Results: While the mean values of job satisfaction, job insecurity, and the level of depressive symptoms of the employees who were working in the area of emotional labor were higher than the others, the mean values of job demand, and job control in the same group were lower than those who were not performing emotional labor. Overall, it was found that performing emotional labor and having high levels of job insecurity were related to increased depressive symptoms, and conversely, job satisfaction played a role in reducing depressive symptoms. Similarly, in the sub-sample of the emotional labor group, high levels of job insecurity, and performing high degrees of emotional labor, and low job satisfaction were associated with depressive symptoms. Conclusions: These results suggest that performing emotional labor is related to an increase in depressive symptoms. In other words, involuntary emotional expression and low job satisfaction in the workplace may influence the level of depressive symptoms in workers. It is, therefore, imperative that further research be undertaken, which considers the importance of emotional labor, and its adverse effect on the mental health of service workers.read more
Citations
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Journal ArticleDOI
Relationship between Occupational Stress and Work-related Musculoskeletal Disorders in Korean Male Firefighters.
TL;DR: Job stress was related to the occurrence of WMSDs in Korean male firefighters, and a job stress management program may be required to reduce the occurrence.
Journal ArticleDOI
The relationship between depressive symptoms among female workers and job stress and sleep quality
Ho-Sung Cho,Young-Wook Kim,Hyoung-Wook Park,Kang-Ho Lee,Baek-Geun Jeong,Yune-Sik Kang,Ki-Soo Park +6 more
TL;DR: This study showed that the depressive symptoms of female workers are closely related to their job stress and sleep quality, and the lack of reward and subjective sleep factors are the greatest contributors to depression.
Journal ArticleDOI
Emotional Labor, Social Support, and Depressive Symptoms of Clinical Nurses in a Province, Korea
TL;DR: For nurses who show relatively higher level of depressive symptoms; who are in 20s and have short employed years or not married, it is urgently required to be provided depressive symptoms management programs that targeted for those nurses.
Journal ArticleDOI
Depressive Symptoms and Their Association with Sleep Quality, Occupational Stress and Fatigue Among Small-Scaled Manufacturing Male Workers.
TL;DR: The study results revealed a very complicated influence exerted on the level of depression by variable factors, as well as sociodemographic characteristics, health related characteristics and job-related characteristics, particularly quality of sleep, occupational stress and fatigue.
Journal ArticleDOI
The Relationships between Emotional Labour and Depressive Symptoms Among Nurses in University Hospitals
Kyung-Ok Kim,Young-Chae Cho +1 more
TL;DR: In this article, the authors found that there is a significant relation between emotional labor and depressive symptoms and various variables such as socio-demographic characteristics, health-related behavior factors and job-related factors.
References
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Journal ArticleDOI
Job Demands, Job Decision Latitude, and Mental Strain: Implications for Job Redesign
Book
The Managed Heart
TL;DR: In this paper, the authors explain how the forest service socializes firefighters to understand risk and evaluate the degree to which firefighters accept this socialization process, demonstrating that they are trained to view firefighting as an activity dangerous only for the incompetent and explores how this position holds up when confronted with the death of a firefighter.
Journal ArticleDOI
Emotional Labor in Service Roles: The Influence of Identity
TL;DR: The authors argue that emotional labor may facilitate task effectiveness and self-expression, but it also may prime customer expectations that cannot be met and may trigger emotive dissonance and selfalienation.
Journal ArticleDOI
Expression of Emotion as Part of the Work Role
Anat Rafaeli,Robert I. Sutton +1 more
TL;DR: In this article, a conceptual framework is proposed to guide theory development and research about the causes, qualities, and consequences of emotions that are expressed to fulfill role expectations, which is similar to our framework.
Journal ArticleDOI
Emotion in the Workplace: A Reappraisal
TL;DR: The authors argue that emotionality and rationality are interpenetrated, emotions are an integral and inseparable part of organizational life, and emotions are often functional for the organization, which is illustrated by applications to motivation, leadership, and group dynamics.