Journal ArticleDOI
Appraisal Determinants of Tourist Emotional Responses
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TLDR
In this paper, the antecedents of tourists' emotional responses toward destinations were investigated based on well-established cognitive appraisal theories of emotion, and it was found that appraisals of pleasantness, goal congruence, and internal self-compatibility are the main determinants of joy, love, and positive surprise.Abstract:
A coherent body of research recognizes the role of emotion in various aspects of consumer behavior. However, while a number of studies exist on the consequences of emotion, empirical investigations into its determinants in tourism have received lesser attention. Building on well-established cognitive appraisal theories of emotion, this study investigates the antecedents of tourists’ emotional responses toward destinations. Canonical correlation analysis supports an appraisal model of emotion in the context of tourist destinations. Results indicate that appraisals of pleasantness, goal congruence, and internal self-compatibility are the main determinants of joy, love, and positive surprise. Overall, the findings offer strategic marketing implications for tourist destinations.read more
Citations
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Understanding the relationships between tourists' emotional experiences, perceived overall image, satisfaction, and intention to recommend
Girish Prayag,Sameer Hosany,Birgit Muskat,Birgit Muskat,Giacomo Del Chiappa,Giacomo Del Chiappa +5 more
TL;DR: In this article, the authors empirically test an integrative model linking tourists' emotional experiences, perceived overall image, satisfaction, and intention to recommend using data collected from domestic tourists visiting Sardinia, Italy.
Journal ArticleDOI
Consumer behaviour in tourism: Concepts, influences and opportunities
TL;DR: In this paper, a review of consumer behaviour in tourism is presented, focusing on the key concepts, external influences and opportune research contexts in contemporary tourism consumer behaviour research, including decision making, values, motivations, self-concept and personality, expectations, attitudes, perceptions satisfaction, trust and loyalty.
References
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Development and validation of brief measures of positive and negative affect: The PANAS scales.
TL;DR: Two 10-item mood scales that comprise the Positive and Negative Affect Schedule (PANAS) are developed and are shown to be highly internally consistent, largely uncorrelated, and stable at appropriate levels over a 2-month time period.
Posted Content
Estimating Nonresponse Bias in Mail Surveys
JS Armstrong,Terry Overton +1 more
TL;DR: Valid predictions for the direction of nonresponse bias were obtained from subjective estimates and extrapolations in an analysis of mail survey data from published studies and the use of extrapolation led to substantial improvements over a strategy of not using extrapolation.
Book
Mail and internet surveys : the tailored design method
TL;DR: In this paper, the authors present an overview of the design of web, mail, and mixed-mode surveys, and present a survey implementation approach for web-based and mail-based surveys.
Book
Emotion and Adaptation
TL;DR: In this article, the authors discuss the person-environment relationship: motivation and coping Cognition and emotion Issues of causality, goal incongruent (negative) emotions Goal congruent (positive) and problematic emotions.