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Competencies for distance education professionals

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In this paper, the authors identify the roles and competencies of distance education professionals within the United States and Canada and identify the top ten competencies portrayed the dual importance of both communication and technical skills in distance education, including personal communication, planning skills, collaborative/teamwork skills, English proficiency, writing skills, organizational skills, feedback skills, basic technology knowledge, and technology access knowledge.
Abstract
The purpose of this study was to identify the roles and competencies of distance education professionals within the United States and Canada. A population of 103 distance education experts was identified, and their perceptions regarding this information were sought in a modified two-round Delphi process. The results of the study include a competency model for distance education. It illustrates the final top ten competencies and eleven roles which were identified by the study. In addition, a supplemental table outlining outputs and competencies by individual role was developed. The top ten competencies portray the dual importance of both communication and technical skills in distance education. These ten competencies are: (1) Interpersonal Communication, (2) Planning Skills, (3) Collaboration/Teamwork Skills, (4) English Proficiency, (5) Writing Skills, (6) Organizational Skills, (7) Feedback Skills, (8) Knowledge of Distance Education Field, (9) Basic Technology Knowledge, and (10) Technology Access Knowledge. The resulting competency model will be useful in serving as a research foundation for development training and certification programs for distance education professionals.

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Citations
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Delphi: a technique to harness expert opinion for critical decision‐making tasks in education

TL;DR: The conventional Delphi procedure offers decision makers a user-friendly, rigorous and systematic strategy in the collection and dissemination of critical information as mentioned in this paper, which can often be overlooked, resulting in ill-defined, poorly conceived, biased and invalid determinations.
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Virtual Classroom Characteristics and Student Satisfaction with Internet-Based MBA Courses

TL;DR: In this article, the authors examined the impact of technological and pedagogical characteristics of the virtual classroom on student satisfaction with Internet-based MBA courses and identified several challenges and opportunities from these findings for management education researchers, educators, and business schools.
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A Structural Equation Model of Predictors for Effective Online Learning

TL;DR: In this article, the authors examine three critical interactions: instructor-student, student-student and student-content interaction in online learning, and find that student content interaction is significantly related to perceived learning and distance education advantages/flexibility are not significant.
Journal ArticleDOI

Competences for Online Teaching: A Special Report

TL;DR: During June 2000, practitioners and researchers from the United States, the United Kingdom, and other European countries participated in a workshop on competences for online teaching.
References
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Book

the delphi method: techniques and applications

TL;DR: The present model clarifies some of the conceptual problems associated with cross-impact analysis, and supplies a relatively sound basis for revising probability estimates in the limited case where interactions can be approximated by relative probabilities.
Book

Theory and practice of distance education

TL;DR: This new edition of Theory and Practice of Distance Education has been thoroughly updated both by describing how practice has changed, and by examining recent research in the field.
Journal ArticleDOI

The Delphi method: Substance, context, a critique and an annotated bibliography

TL;DR: The methodology and its historical development are described, it is placed in context vis-a-vis other methods of subjective scaling, and a critique is provided.
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Instructional communication in the televised classroom: The effects of system design and teacher immediacy on student learning and satisfaction

TL;DR: In this article, the authors investigate the effects of conveyance system design and social presence, in the form of teacher immediacy behavior, on perceived student learning and satisfaction in the televised classroom.
Journal ArticleDOI

The instructor's changing role in distance education

TL;DR: The role of the teacher in distance education is to facilitate and enhance the learning process of a learner, rather than to be the exclusive source of information as discussed by the authors, which is a difficult and threatening situation for teachers, most of whom are themselves products of classroom-bound education and whose professional identities are linked to the traditional image of the teachers at the front of the classroom and at the center of the process.
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The resulting competency model will be useful in serving as a research foundation for development training and certification programs for distance education professionals.