Journal ArticleDOI
Consumers’ post-adoption behaviour towards Internet banking: empirical evidence from Australia
Sujana Adapa,Sanjit Kumar Roy +1 more
TLDR
The results show that technology factors, channel factors and value-for-money factors partially influence consumers’ post-adoption behaviour towards Internet banking.Abstract:
This study sets out to investigate the factors that influence Australian consumers’ post-adoption behaviour towards Internet banking. By integrating the research streams of technology adoption, diffusion of innovations and continuance theory of information systems, technology factors, channel factors, social factors and value-for-money factors were hypothesised to exert an impact on consumers’ post-adoption behaviour towards Internet banking. Data were gathered from 372 Internet banking users through a cross-sectional mall intercept survey. The data were analysed using Partial Least Squares path modelling. The results show that technology factors, channel factors and value-for-money factors partially influence consumers’ post-adoption behaviour towards Internet banking. Social factors were found to be non-significant. The practical implications for retail bank managers in formulating effective service delivery channel management strategies were outlined. The practical, theoretical and methodologic...read more
Citations
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Journal ArticleDOI
How pre-adoption expectancies shape post-adoption continuance intentions: An extended expectation-confirmation model
TL;DR: A novel extended expectation–confirmation model is proposed which explores the impact of pre-adoption expectancies and confirmation on post-ad adoption satisfaction and continuance intentions and guides the M-wallet application developers to enhance user satisfaction andContinance intentions by meeting their pre- adoption expectations through consumption-driven confirmation.
Journal ArticleDOI
Factors affecting intention to use e-banking in Jordan
TL;DR: In this paper, a cross-sectional survey of Jordanian bank customers in Amman, collecting a total of 328 completed questionnaires was used to determine the relative impact and importance of e-banking predictors, including ease of use, perceived usefulness, security and reasonable price.
Journal ArticleDOI
Examining Trust and Risk in Mobile Money Acceptance in Uganda
Ronald Baganzi,Antonio K.W. Lau +1 more
TL;DR: In this paper, the extent to which mobile money users trust and risk perceptions affect mobile money services adoption of in Uganda is explored, where a survey was conducted with 438 users from Uganda and data was analyzed using Partial Least Squares (PLS) Structural Equation Modelling (SEM).
Journal ArticleDOI
The impact of COVID-19 on consumer behavior in retail banking. Evidence from Romania
TL;DR: In this article, the authors investigated the impact of the COVID-19 crisis on consumer behavior in retail banking, with a special focus on the Romanian banking sector, and concluded that the tendency to use internet and mobile banking services will prevail even after the post pandemic stage.
Journal ArticleDOI
Adoption of mobile self-service retail banking technologies: The role of technology, social, channel and personal factors
TL;DR: In this article, the authors identify the factors influencing the adoption of mobile self-service retail banking technologies, and the degree of influence of each factors leading their usage, and propose an extended Unified Theory of Acceptance and Use of Technology (UTAUT) model to investigate the impact of technology, social, channel and personal factors.
References
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Journal ArticleDOI
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Claes Fornell,David F. Larcker +1 more
TL;DR: In this paper, the statistical tests used in the analysis of structural equation models with unobservable variables and measurement error are examined, and a drawback of the commonly applied chi square test, in additit...
Book
Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research
Martin Fishbein,Icek Ajzen +1 more
Journal ArticleDOI
User acceptance of information technology: toward a unified view
TL;DR: The Unified Theory of Acceptance and Use of Technology (UTAUT) as mentioned in this paper is a unified model that integrates elements across the eight models, and empirically validate the unified model.
Journal ArticleDOI
Diffusion of innovations
TL;DR: Upon returning to the U.S., author Singhal’s Google search revealed the following: in January 2001, the impeachment trial against President Estrada was halted by senators who supported him and the government fell without a shot being fired.
Journal ArticleDOI
User Acceptance of Computer Technology: A Comparison of Two Theoretical Models
TL;DR: In this article, the authors address the ability to predict peoples' computer acceptance from a measure of their intentions, and explain their intentions in terms of their attitudes, subjective norms, perceived usefulness, perceived ease of use, and related variables.