Cues and control in Expert-Client Dialogues
Steve Whittaker,Phil Stenton +1 more
- pp 123-130
TLDR
This work applied control criteria to four dialogues and identified 3 levels of discourse structure and found that utterance type and not cue words predicted shifts of control.Abstract:
We conducted an empirical analysis into the relation between control and discourse structure. We applied control criteria to four dialogues and identified 3 levels of discourse structure. We investigated the mechanism for changing control between these structures and found that utterance type and not cue words predicted shifts of control. Participants used certain types of signals when discourse goals were proceeding successfully but resorted to interruptions when they were not.read more
Citations
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