Proceedings ArticleDOI
Development of an instrument measuring user satisfaction of the human-computer interface
John P. Chin,Virginia A. Diehl,Kent L. Norman +2 more
- pp 213-218
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TLDR
Frequent and sophisticated PC users rated MDA more satisfying, powerful and flexible than CLS, and future applications of the QUIS on computers are discussed.Abstract:
This study is a part of a research effort to develop the Questionnaire for User Interface Satisfaction (QUIS). Participants, 150 PC user group members, rated familiar software products. Two pairs of software categories were compared: 1) software that was liked and disliked, and 2) a standard command line system (CLS) and a menu driven application (MDA). The reliability of the questionnaire was high, Cronbach's alpha=.94. The overall reaction ratings yielded significantly higher ratings for liked software and MDA over disliked software and a CLS, respectively. Frequent and sophisticated PC users rated MDA more satisfying, powerful and flexible than CLS. Future applications of the QUIS on computers are discussed.read more
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Perceived Usefulness, Perceived Ease of Use, and User
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Perceived usefulness, perceived ease of use, and user acceptance of information technology
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IBM computer usability satisfaction questionnaires: psychometric evaluation and instructions for use
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References
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Book
Designing the User Interface: Strategies for Effective Human-Computer Interaction
TL;DR: The Sixth Edition of Designing the User Interface provides a comprehensive, authoritative, and up-to-date introduction to the dynamic field of human-computer interaction and user experience (UX) design.
Journal ArticleDOI
Development of a Tool for Measuring and Analyzing Computer User Satisfaction
James E. Bailey,Sammy W. Pearson +1 more
TL;DR: This paper reports on a technique for measuring and analyzing computer user satisfaction, starting with the literature and using the critical incident interview technique, and creating a questionnaire for measuring satisfaction using the semantic differential scaling technique.
Posted Content
The Measurement of User Information Satisfaction
TL;DR: A survey of production managers is used to provide additional support for the instrument, eliminate scales that are psychometrically unsound, and develop a standard short form for use when only an overall assessment of information satisfaction is required and survey time is limited.
Journal ArticleDOI
The measurement of user information satisfaction
TL;DR: In this paper, a survey of production managers is used to provide additional support for the instrument, eliminate scales that are psychometrically unsound, and develop a standard short form for use when only an overall assessment of information satisfaction is required and survey time is limited.
Journal ArticleDOI
Perceived usefulness of information: a psychometric examination*
TL;DR: In this paper, a new instrument for measuring two dimensions of perceived usefulness is developed and the results of an empirical study designed to test the reliability and construct validity of this instrument in a capital-budgeting setting are presented.