Open Access
Effects of open and directed prompts on filled pauses and utterance production
Robert Eklund,Mats Wirén +1 more
- pp 23-28
TLDR
This paper describes an experiment where open and directed prompts were alternated when collecting speech data for the deployment of a call-routing application, which is interesting in the light of the “many-options” hypothesis of filled pause production.Abstract:
This paper describes an experiment where open and directed prompts were alternated when collecting speech data for the deployment of a call-routing application. The experiment tested whether open and directed prompts resulted in any differences with respect to the filled pauses exhibited by the callers, which is interesting in the light of the “many-options” hypothesis of filled pause production. The experiment also investigated the effects of the prompts on utterance form and meaning of the callers.read more
Citations
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Segment prolongation in Hungarian
Mária Gósy,Robert Eklund +1 more
TL;DR: Segment prolongation has been shown to be one of the most common forms of non-pathological speech disfluencies and the distribution of PRs in the word (initial–medial–final segment) is studied.
Journal ArticleDOI
Pauses and Hesitations in Drama Texts
TL;DR: In this article, the authors identify the types of pauses and hesitations used by Pinter's The Homecoming and Baker's Circle Mirror Transformation as well as the functions they serve and compare both playwrights in this regard.
Gender differences in verbal behaviour in a call routing speech application
Håkan Jonsson,Robert Eklund +1 more
TL;DR: In this paper, the verbal behavior of male and female callers in a live natural language call routing speechapplication was investigated. But the results on verbal behavior were limited to a single application.
The Effect of Directed and Open Disambiguation Prompts in Authentic Call Center Data on the Frequency and Distribution of Filled Pauses and Possible Implications for Filled Pause Hypotheses and Data Collection Methodology
TL;DR: The frequency and distribution of filledpauses (FPs) in ecologically valid data where unaware and Authentic customers called in to report problems with theirphony and/or Internet services and were met by a novel Wizard-of-Oz paradigm using real call center agents as Wizards of Oz wizards are studied.
References
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Journal ArticleDOI
Antagonistic Functions of Verbal Pauses: Filled and Unfilled Pauses in the Solution of Additions:
TL;DR: This article showed that the time required for the mental solution of addition problems is much greater if the subject fills the pause with vocalization habitually used to fill pauses in speaking (e.g., ah, er, um), than if the pause is filled with silence.
Proceedings ArticleDOI
Experiences of an In-Service Wizard-of-Oz Data Collection for the Deployment of a Call-Routing Application
Mats Wirén,Robert Eklund +1 more
TL;DR: This paper describes the experiences of collecting a corpus of 42,000 dialogues for a call-routing application using a Wizard-of-Oz approach, and provides a detailed exposition of the data collection as such and the application used, and compares the approach to methods previously used.
Proceedings ArticleDOI
Multi-slot semantics for natural-language call routing systems
Johan Boye,Mats Wirén +1 more
TL;DR: This paper describes the experiences of using a two-level multi-slot semantics as a way of meeting the problem of maintaining consistency among manually tagged utterances, and explores the ramifications of the approach with respect to classification, evaluation and dialogue design for call routing systems.
Proceedings ArticleDOI
Pragmatic considerations in man-machine discourse
TL;DR: There is a good example which shows that there are even cases in which you cannot decide whether you are talking about objects or words or abstract constructions.