Journal ArticleDOI
Emotional labor, burnout, and inauthenticity: Does gender matter?
TLDR
The authors found that managing feelings of agitation increases burnout and inauthenticity and that inauthentity is most pronounced among those experiencing the highest levels of agitation, and that this negative effect on well-being should be more common among women.Abstract:
A number of researchers have examined the conditions under which individuals perform emotional labor and the effects of such labor on psychological well-being. Much of this research has been limited to the experiences of service-sector workers in highly gender-segregated jobs. Prior survey research also tended to focus on dimensions of interactive work rather than on the actual management of feeling that is the foundation of the emotional labor process. Addressing each of these issues, we examine the experience and management of positive, negative, and agitated emotions Building on prior theory and research, we argue that the management of agitation is the form of emotional labor most likely to be associated with increased feelings of burnout and inauthenticity, and that this negative effect on well-being should be more common among women. We find that managing feelings of agitation increases burnout and inauthenticity and that inauthenticity is most pronounced among those experiencing the highest levels of agitation. These effects do not differ by gender, however.read more
Citations
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Journal ArticleDOI
On the costs and benefits of emotional labor: a meta-analysis of three decades of research.
Ute R. Hülsheger,Anna F. Schewe +1 more
TL;DR: A mediation analysis confirms theoretical models of emotional labor which suggest that surface acting partially mediates the relationship of emotion-rule dissonance with well-being and indicates implications for future research as well as pragmatic ramifications for organizational practices.
Book
A Handbook for the Study of Mental Health: Social Contexts, Theories, and Systems
Teresa L. Scheid,Tony N. Brown +1 more
TL;DR: It is tested whether significant differences in mental illness exist in a matched sample of Mental illness and the criminal justice system.
Journal ArticleDOI
The Glass Cliff: Exploring the Dynamics Surrounding the Appointment of Women to Precarious Leadership Positions
TL;DR: In this paper, the authors explore the "glass cliff" form of discrimination and identify multiple processes as having the potential to contribute to the phenomenon, and elaborate strategies for eliminating glass cliffs, but, as with other forms of discrimination, these depend on the capacity for disadvantaged groups to overcome resistance on the part of those who are motivated to maintain the status quo.
Journal ArticleDOI
The Sociology of Emotional Labor
TL;DR: The sociological literature on emotional labor can be roughly divided into two major streams of research as mentioned in this paper : studies of interactive work and research directly focused on emotions and their management by workers.
Journal ArticleDOI
Is emotional labor more difficult for some than for others? a multilevel, experience-sampling study
TL;DR: In this article, the authors tested a conceptual model explaining the differential effects of deep and surface acting on job satisfaction and emotional exhaustion via their asymmetrical influences on mood, and whether extraverts fare better when engaging in emotional labor.
References
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Journal ArticleDOI
Job Demands, Job Decision Latitude, and Mental Strain: Implications for Job Redesign
Book
Men and Women of the Corporation
TL;DR: Men and Women of the Corporation: The Population, Industrial Supply Corporation: Setting Roles And Images as discussed by the authors, Men and women of the corporation: The population, the setting roles and images, the players and the stage.
Journal ArticleDOI
HIERARCHIES, JOBS, BODIES: A Theory of Gendered Organizations
TL;DR: The authors argues that organizational structure is not gender neutral; on the contrary, assumptions about gender underlie the documents and contracts used to construct organizations and to provide the commonsense ground for theorizing about them.