Journal ArticleDOI
FM policies and standards as a knowledge management system
TLDR
In this article, a survey of the perceptions of users concerning the need for, and the deployment in practice of, standards reveals four factors which appear to correlate with the steps of the knowledge creation process suggested by Nonaka and Takeuchi.Abstract:
Deployment and effectiveness of a series of property and facilities management (FM) policies and standards is examined from a knowledge management perspective. Does that give a better basis for effective deployment than a view of policy as driven by experts interpreting business need? A survey of the perceptions of users concerning the need for, and the deployment in practice of, standards reveals four factors which appear to correlate with the steps of the knowledge creation process suggested by Nonaka and Takeuchi. The authors believe this to be the first demonstration of FM conceptualised in such a manner. Adopting a more socially orientated approach which maximises the individual’s input to the knowledge creation process, should lead to improved quality of codified knowledge, and improvement in both customer satisfaction levels and deployment in practice of standards.read more
Citations
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Journal ArticleDOI
Knowledge management practices in facilities organisations: a case study
TL;DR: In this article, the authors identify the key knowledge variables within a facilities management (FM) environment and to develop an understanding of how FM knowledge is generated and utilised within FM organisations, using the intellectual capital framework.
Journal ArticleDOI
Implications of a sustainability policy for facilities management organisations
TL;DR: In this article, the authors looked at the prevalence of facilities management companies having in place a sustainability policy, and to understand the link between sustainability policies, company characteristics, and the application of sustainable business practice.
Journal ArticleDOI
Determining a conceptual framework for green FM intellectual capital
TL;DR: In this paper, the authors consider how a facilities management (FM) organization can strategically manage its intellectual capital with regard to environmental management services and suggest a conceptual strategy for determining FM intangible assets' competitiveness and performance.
Journal ArticleDOI
Discussion of facilities management as an academic discipline
Antje Junghans,Nils O.E. Olsson +1 more
TL;DR: The authors' accepted and refereed manuscript to the article as discussed by the authors is based on the work of the Emerald Group Publishing Limited (EMPLOYEE) and is published by Emerald Group.
Journal ArticleDOI
Case study of knowledge creation contributed by ISO 9001:2000
Chinho Lin,Chuni Wu +1 more
TL;DR: A comprehensive ISO 9000-based knowledge creation system framework in which the Socialization, Externalization, Combination and Internalization (SECI) modes, and various 'ba' modes are introduced for organisational innovation toward customer satisfaction, is proposed.
References
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Book
The Knowledge Creating Company
TL;DR: The Japanese companies, masters of manufacturing, have also been leaders in the creation, management, and use of knowledge-especially the tacit and often subjective insights, intuitions, and ideas of employees as discussed by the authors.
Book
The Tacit Dimension
TL;DR: The Tacit Dimension, originally published in 1967, argues that such tacit knowledge - tradition, inherited practices, implied values, and prejudgments - is a crucial part of scientific knowledge.
Journal ArticleDOI
Product development: past research, present findings, and future directions
TL;DR: In this paper, the authors organize the product development literature into three streams of research: product development as rational plan, communication web, and disciplined problem solving, and synthesize research findings into a model of factors affecting the success of product development.
Book
The New Organizational Wealth: Managing and Measuring Knowledge-Based Assets
TL;DR: In this paper, Sveiby assembles a veritable toolbox of knowledge-based management techniques to enable managers to meet the new business challenges of the coming century and offers practical advice and rules of thumb for designing a business strategy that focuses on knowledge as an intangible asset.