KlimaKarl - A Chatbot to Promote Employees' Climate-Friendly Behavior in an Office Setting.

TLDR: In this paper, a chatbot prototype called KlimaKarl was developed to sensitize the workforce to behave in a more climate-conscious way in the everyday office life, and they showed that chatbots may be a suitable instrument to promote employees' climate-friendly behavior.

Abstract: Environmental protection is a central challenge these days. At the same time, digital technologies have experienced tremendous technical progress in recent years and their potentials to support firms’ sustainability strategies and corporate social responsibility efforts are intensively discussed. In this respect, companies search for efficient ways to trigger a change of employee behavior in terms of climate-friendly practices. We propose chatbots as a promising technology to promote the climate-friendly behavior of employees. Following a Design Science Research (DSR) procedure, we develop a chatbot prototype called KlimaKarl to sensitize the workforce to behave in a more climate-conscious way in the everyday office life. We show that chatbots may be a suitable instrument to promote employees’ climate-friendly behavior.