Journal ArticleDOI
Look Good, Feel Better: Beauty Therapy as Emotional Labour
Ursula Sharma,Paula Black +1 more
TLDR
The authors found that therapists saw their work less in terms of what it does to make women look better, rather than what it did to make them feel better, and that they focused more on making women feel better.Abstract:
This article is based on research among beauty therapists in two cities. Therapists saw their work less in terms of what it does to make women look better, more in terms of what it does to make wom...read more
Citations
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Journal ArticleDOI
Doing sensitive research: what challenges do qualitative researchers face?
TL;DR: In this article, a wide range of topics to enhance our understanding of the many issues that affect health and well-being in today's society are investigated, with the aim of improving our understanding.
Journal ArticleDOI
On Being Positive: Concerns and Counterpoints
TL;DR: In this article, the attractions and shortcomings of the positive neohumanisitic turn in organizational theorizing and how positivity might be developed are examined, and suggestions on how positive scholarship could be reconfigured in light of the present critique and against the emancipatory ideas of critical organizational theory.
Journal ArticleDOI
Researching sensitive topics : qualitative research as emotion work.
TL;DR: A grounded theory analysis of one-on-one interviews with thirty public health researchers working on a qualitative project provided both theoretical and empirical evidence that qualitative researchers undertake emotion work throughout their research projects as mentioned in this paper.
Journal ArticleDOI
Applying complexity theory to deepen service dominant logic: Configural analysis of customer experience-and-outcome assessments of professional services for personal transformations
TL;DR: In this paper, the authors report theory and examines data in ways that transcend the dominant logics for variable-based and case-based analyses, and support the need for service managers to be vigilant in fine-tuning service facets and service enactment to achieve the objective of high customer retention.
Journal ArticleDOI
‘It's Just Acting’: Sex Workers’ Strategies for Capitalizing on Sexuality
TL;DR: In this article, an ethnographic study of female sex workers in Britain who work in the indoor prostitution markets was conducted and the authors argue that sex workers create a manufactured identity specifically for the workplace as a self-protection mechanism to manage the stresses of selling sex as well as crafting the work image as a business strategy to attract and maintain clientele.
References
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Journal ArticleDOI
The Managed Heart: Commercialization of Human Feeling
MonographDOI
The Managed Heart: Commercialization of Human Feeling
TL;DR: In this article, Hochschild examined two groups of public contact workers: flight attendants and bill collectors, and found that roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor.
Book
The Beauty Myth
TL;DR: The authors examines the tyranny of the beauty myth throughout the ages, revealing how women are coerced or seduced into conspiring with the myth to become their own jailers and torturers, and shows how women can free themselves.
Journal ArticleDOI
The Affective Consequences of Service Work: Managing Emotions on the Job
TL;DR: This paper examined the effects of emotional labor on workers employed in the banking and hospital industries and found that performance of emotional labour does not have uniformly negative consequences for workers, as some accounts imply.
Book
Professions and patriarchy
TL;DR: The Occupational Politics of Nurse Registration as discussed by the authors discusses gender, closure, and professional projects in the Medical Division of Labour (MDL) and discusses the role of gender in nurse registration.