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Personas - User Focused Design

Lene Nielsen
TLDR
The inspiration to create user descriptions includes character-driven narratives, and the film Thelma & Louise is analyzed in order to understand how the development process can also be an engaging story in various professional contexts.
Abstract
People relate to other people, not to simplified types or segments. This is the concept that underpins this book. Personas, a user centered design methodology covers topics from interaction design within IT, through to issues surrounding product design, communication, and marketing. Project developers need to understand how users approach their products from the products infancy, and regardless of what the product might be. Developers should be able to describe the user of the product via vivid depictions, as if they with their different attitudes, desires and habits were already using the product. In doing so they can more clearly formulate how to turn the product's potential into reality. With contributions from professionals from Australia, Brazil, Finland, Japan, Russia, and the UK presenting real-world examples of persona method, this book will provide readers with valuable insights into this exciting research area. The inspiration to create user descriptions includes character-driven narratives, and the film Thelma & Louise is analyzed in order to understand how the development process can also be an engaging story in various professional contexts. With a solid foundation in her own research at the IT University of Copenhagen and more than five years of experience in solving problems for businesses, Lene Nielsen is Denmarks leading expert in the persona method. She has a PhD in personas and scenarios, and through her research and practical experiences she has developed her own approach to the method 10 Steps to Personas. Personas User Focused Design presents a set-by-step methodology of personas which will be of interest to developers of IT, communications solutions and innovative products.

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Citations
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Proceedings ArticleDOI

Personas is applicable: a study on the use of personas in Denmark

TL;DR: A study on how practitioners in Denmark use the persona method, and their perceptions of benefits and challenges when using the method, reports that the method is well integrated into existing practices.
Proceedings ArticleDOI

Stereotypes and Politics: Reflections on Personas

TL;DR: An overview of the academic discourse regarding benefits and downfalls of the persona method is given and conflicting paradigms are embedded in the legitimization practices of HCI in the political realities of computer science and corporate settings leading to contradictions and compromises.
Journal ArticleDOI

Know thy eHealth user: Development of biopsychosocial personas from a study of older adults with heart failure.

TL;DR: In this article, the authors developed biopsychosocial personas of older patients with heart failure using quantitative analysis of survey data and hierarchical cluster analysis was performed on a final dataset of n = 30.
Journal ArticleDOI

A Template for Design Personas: Analysis of 47 Persona Descriptions from Danish Industries and Organizations

TL;DR: A Danish persona style has developed that is different from the recommendations in the lack of marketing and business related information and the absence of goals as differentiator for personas.
Journal ArticleDOI

Making intellectual room for persona studies: a new consciousness and a shifted perspective

TL;DR: The field of persona studies has been a hot topic in the last twenty years as discussed by the authors, with an intensive focus on constructing strategic masks of identity and personalizing the expression of a public self regularly and incessantly.
References
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MonographDOI

Cognition in practice : mind, mathematics, and culture in everyday life

TL;DR: In this paper, Lave moves the analysis of one particular form of cognitive activity, arithmetic problem-solving, out of the laboratory into the domain of everyday life, and shows how mathematics in the real world, like all thinking, is shaped by the dynamic encounter between the culturally endowed mind and its total context, a subtle interaction that shapes both tile human subject and the world within which it acts.
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TL;DR: In this paper, Nardi proposed activity theory as a potential framework for human-computer interaction research and applied activity theory to video analysis in HCI, and showed that it can be used to make sense of video data.
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Making Use: Scenario-Based Design of Human-Computer Interactions

TL;DR: In this book John Carroll shows how a pervasive but underused element of design practice, the scenario, can transform information systems design.