Journal ArticleDOI
Predicting Psychological Empowerment Among Service Workers: The Effect of Support-Based Relationships
David L. Corsun,Cathy A. Enz +1 more
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This paper found that supportive peer and customer relationships are predictive of higher levels of employee experienced empowerment, including meaningfulness, influence, and self-efficacy, in service workers in 21 private clubs.Abstract:
Data from 292 service workers in 21 private clubs show that supportive peer and customer relationships are predictive of higher levels of employee experienced empowerment. Both organizational and employee-customer relationships accounted for significant variation in the dimensions of empowerment: meaningfulness, influence, and self-efficacy. Peer helping and supportive customer relationships were the two most influential predictors of all three empowerment dimensions. Implications for future research and for management practice are discussed.read more
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Taking Stock: A review of more than twenty years of research on empowerment at work
Abstract: Today, more than 70 per cent of organizations have adopted some kind of empowerment initiative for at least part of their workforce (Lawler et al., 2001). To be successful in today’s global business environment, companies need the knowledge, ideas, energy, and creativity of every employee, from front line workers to the top level managers in the executive suite. The best organizations accomplish this by empowering their employees to take initiative without prodding, to serve the collective interests of the company without being micro-managed, and to act like owners of the business (O’Toole and Lawler, 2006). So what do we know about empowerment in work organizations? In this chapter, I will conduct an in-depth review of the literature on empowerment at work. I start by framing the two classic approaches to empowerment – social-structural and psychological – before outlining the current state of the literature. I then close the chapter by discussing key debates in the field and emergent directions for future research.
Journal ArticleDOI
Future work design research and practice: Towards an elaborated model of work design
TL;DR: The authors propose a theoretical framework that specifies five categories of work design variables that span individual, group and organizational levels of analysis, including antecedents of work characteristics, expansion of the traditional work characteristics to include aspects salient to the modern context, extension of the range of outcome variables beyond the existing narrow focus on affective reactions, and analysis of the mechanisms or processes that explain why work characteristics lead to particular outcomes.
Journal ArticleDOI
The Human Dimension: A Review of Human Resources Management Issues in the Tourism and Hospitality Industry
TL;DR: Human resources are often seen as one of the most important assets of tourism and hospitality organizations as discussed by the authors, and numerous studies have examined how employee performance can be managed to contribute to tourism and tourism.
BookDOI
Perceived organizational support: Fostering enthusiastic and productive employees.
TL;DR: Eisenberger and Stinglhamber as discussed by the authors demonstrate how perceived organizational support affects employees' well-being, the positivity of their orientation toward the organization and work, and behavioral outcomes favorable to the organization.
Journal ArticleDOI
The Impact of Empowerment on Customer Contact Employees’ Roles in Service Organizations:
Jean-Charles Chebat,Paul Kollias +1 more
TL;DR: In this paper, a pilot study was conducted to test a hierarchical model in which empowerment of contact personnel is presented as an antecedent condition to role conflict, role ambiguity, adaptability, self-efficacy, and role ambiguity.
References
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Book
Social Foundations of Thought and Action
TL;DR: In this article, the authors present a comprehensive theory of human motivation and action from a social cognitive perspective, and address the prominent roles played by cognitive vicarious self regulatory and self reflective processes in psychosocial functioning emphasizing reciprocal causation through the interplay of cognitive behavioral and environmental factors.
Journal ArticleDOI
Psychological empowerment in the workplace: dimensions, measurement, and validation
TL;DR: In this paper, a multidimensional measure of psychological empowerment in the workplace has been developed and validated using second-order confirmatory factor analysis with two complementary samples to demonstrate the convergent and discriminant validity of four dimensions of empowerment.
Book
Modern factor analysis
TL;DR: The third edition of HARMAN's authoritative text as mentioned in this paper incorporates the many new advances made in computer science and technology over the last ten years The author gives full coverage to both theoretical and applied aspects of factor analysis from its foundations through the most advanced techniques This highly readable text will be welcomed by researchers and students working in psychology, statistics, economics and related disciplines