Journal ArticleDOI
Quality information systems: a unifying framework
TLDR
The major historical developments in total quality management (TQM) are reviewed and quality information systems are compared and contrasted with traditional information systems in order to highlight the impact of using quality concepts in information systems.Abstract:
This paper suggests using quality information systems as a unifying framework for synthesising the behaviour and technical aspects of information systems. To this end, we review the major historical developments in total quality management (TQM) and define quality information systems as information systems in which TQM concepts and techniques are applied. Quality information systems are compared and contrasted with traditional information systems in order to highlight the impact of using quality concepts in information systems.read more
Citations
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Journal ArticleDOI
The Social Psychology of Organizations.
Journal ArticleDOI
Swiftness and Intensity of Administrative Innovation Adoption: An Empirical Study of TQM in Information Systems
TL;DR: The results indicate that TQM adoption in systems development is influenced by the host organization's quality orientation and factors internal to theIS department including IS management support for quality, the presence of a separate quality assurance function, and the structural complexity of the IS department.
Journal ArticleDOI
Measures to assess the impact of information technology on quality management
TL;DR: In this paper, the authors presented a research instrument to measure the extent to which IT supports quality management, and the construct of quality management supported by information technology was operationalised, where data from 110 public organisations that have applied for the Malaysian Prime Minister's Quality Award (Public Sector) were gathered in a field survey to enable a rigorous examination of the construct operationalised.
Journal ArticleDOI
A conceptual framework for total quality management in software organizations
TL;DR: In this article, the critical factors of quality management in software are identified from an exhaustive survey of the literature, and propose a conceptual framework for the implementation of TQM in the software industry.
Journal ArticleDOI
Beyond generic models for information system quality: the use of interpretive structural modeling (ISM)†
TL;DR: A framework that helps assess and synthesize information system (IS) quality using interpretive structural modeling (ISM) and it has been shown that reflections of practice can be encapsulated by the method proposed.
References
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Book
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TL;DR: A review of the book "Organizational Culture and Leadership" by Edgar H. Schein is given in this article, where the authors present a review of their approach to organizational culture and leadership.
Posted Content
Organizational Culture and Leadership
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Journal ArticleDOI
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